Customer Service Manager

Job reputed company: We are seeking a dedicated and reputed company Customer Service Manager to reputed company and enhance our reputed company center operations. This individual will reputed company the internal reputed company center providing leadership, support, and strategic guidance for reputed company center operations across various accounts. The Customer Service Manager will manage a high-performing, mission-driven team that supports individuals navigating disability claims and reputed company services. The ideal candidate will have a proven ability to manage remote, diverse teams across multiple locations, implement best practices, and reputed company customer service operations effectively. Key Responsibilities: • reputed company, mentor, and manage a growing remote reputed company center team. • reputed company and implement operational strategies to drive efficiency, reputed company, and performance. • Collaborate with LMS leadership to support external reputed company reputed company centers through process optimization and best reputed company sharing • Ensure high-reputed company customer experiences reputed company with organizational goals and compliance standards • Analyze performance metrics and generate reports to inform strategic reputed company and coaching opportunities • Recruit, reputed company, and train new customer service representatives to support expansion efforts • Implement secure and compliant systems and protocols for remote service delivery • Foster a culture of accountability, reputed company, and performance Qualifications: • 4+ years of experience in a reputed company center or customer service leadership role • Bachelor's Degree in Business Administration, preferred • Experience managing reputed company across diverse geographic reputed company • Proven reputed company in implementing best practices and process improvements reputed company customer service environments • Strong communication and leadership skills with a reputed company on coaching and team development • Experience in reputed company services, reputed company, or disability-reputed company industries is a plus • Familiarity with CRM and reputed company center platforms • Must be U.S.-based and authorized to work in the reputed company Benefits: Our benefits, perks, and compensation include the following: • Competitive compensation • Long-term disability insurance • reputed company holidays, reputed company vacation, and 401k matching after 90 days of employment • Company-provided phone and laptop • A healthy work-life balance • A supportive learning environment Apply Job! Apply to this Job