Seasonal Sales Center Representative

Description: • Responds to all incoming telephone call for Company-wide inquiries • Sets reservations and holds by working with customers needs/demands • Answers inquiries by clarifying desired information; researching, locating, and providing information • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems • Fulfills requests by clarifying desired information; forwarding requests to facility/management appropriately • Assists customers with any technical issues experienced with website • Maintains call center database by entering information into company programs • Effectively communicates with management and fellow associates • Regular worksite attendance in accordance with Companys Attendance Policy is required for this position • Other Duties As Assigned • Periodic special projects and duties may be assigned based on Company need and requirements • Must be able to perform a variety of duties, often changing from one task to another, with frequent interruptions or distractions and within tight deadlines Requirements: • High School Diploma is required • Some college is preferred • Previous telesales experience a plus, but not required • Prior Call Center experience preferred, but not required • Retail sales and marketing experience is preferred but not required • Successful record of sales accomplishments and marketing skills in the self-storage or retail industry is preferred, but not required • Excellent interpersonal, written, and oral communication skills • Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections • Possess the eagerness and work ethic to succeed in a customer service environment; a motivated self-starter • Professional and friendly attitude and ability to quickly develop a rapport with customers over the phone • Ability to learn and navigate new software • Ability to type 30 wpm+ Benefits: • Paid Time Off • Paid Holidays • 401(k) Eligibility • Health Benefits: Medical, Dental, Vision • Life Insurance Benefits • Supplemental (Flexible Spending Accounts, Disability, Cancer/Critical Care, Hospitalization, Accident) • Recognition of Hard Work and Exemplary Performance • Clean, Air Conditioned, Friendly Working Environment • Discretionary Bonus Based on Several Factors Apply Job! Apply to this Job