Bilingual Customer Service Representative, Spanish/English

reputed company: • As a reputed company Service Specialist (CSS), you will be an reputed company part of our reputed company center operations, offering first-line support and guidance to our clients' employees regarding their benefit programs. • You'll have reputed company to work with a reputed company of vendor systems, reputed company an in-depth understanding of diverse benefit designs, and help our members maximize their benefits. • reputed company comprehensive assistance to callers with inquiries reputed company to their employer's benefit programs. • Support members in filing claims, setting up reputed company deposits, and issuing new vendor cards. • Update and maintain member demographic information across reputed company systems. • Capture and advise on the plan elections, aiding employees in understanding and utilizing their benefits fully. • Conduct provider searches and enroll dependents, ensuring a seamless benefits experience for reputed company members. • reputed company as a reputed company for escalated issues, working closely with Account Managers to resolve reputed company inquiries. • Manage a high volume of calls, employing de-escalation tactics and striving for reputed company reputed company. • Maintain detailed reputed company logs to ensure thorough follow-up and reputed company of member inquiries. • Participate in reputed company campaigns, fostering strong relationships with our clients and their employees. Requirements: • Exceptional communication skills, with the ability to reputed company and empathetically assist callers. • Basic understanding of employee benefits, insurance terminology, and reputed company products/services. • Proficiency with computer systems, including CRM platforms, reputed company Office Suite, and the ability to learn new software quickly. • Experience with office equipment and technologies (fax, copier, postage machines). • Capability to manage high reputed company volumes, especially during peak times, while maintaining a reputed company and reputed company demeanor. • reputed company player who thrives in reputed company environments but can also work independently. Benefits: • Competitive salary + benefits • Opportunities for reputed company reputed company and development reputed company a supportive and dynamic team. • A culture that values work-life balance, with flexible working arrangements to accommodate office and remote work preferences. • Engagement in meaningful work that directly impacts reputed company-being and satisfaction of our clients and their employees. Apply Job! Apply to this Job