Bilingual Customer Service Representative, Spanish/English

Description: • As a Client Service Specialist (CSS), you will be an integral part of our call center operations, offering first-line support and guidance to our clients' employees regarding their benefit programs. • You'll have the opportunity to work with a variety of vendor systems, gain an in-depth understanding of diverse benefit designs, and help our members maximize their benefits. • Provide comprehensive assistance to callers with inquiries related to their employer's benefit programs. • Support members in filing claims, setting up direct deposits, and issuing new vendor cards. • Update and maintain member demographic information across internal and external systems. • Capture and advise on the plan elections, aiding employees in understanding and utilizing their benefits fully. • Conduct provider searches and enroll dependents, ensuring a seamless benefits experience for all members. • Act as a liaison for escalated issues, working closely with Account Managers to resolve complex inquiries. • Manage a high volume of calls, employing de-escalation tactics and striving for first-call resolution. • Maintain detailed call logs to ensure thorough follow-up and resolution of member inquiries. • Participate in outreach campaigns, fostering strong relationships with our clients and their employees. Requirements: • Exceptional communication skills, with the ability to clearly and empathetically assist callers. • Basic understanding of employee benefits, insurance terminology, and related products/services. • Proficiency with computer systems, including CRM platforms, Microsoft Office Suite, and the ability to learn new software quickly. • Experience with office equipment and technologies (fax, copier, postage machines). • Capability to manage high call volumes, especially during peak times, while maintaining a positive and professional demeanor. • A team player who thrives in collaborative environments but can also work independently. Benefits: • Competitive salary + benefits • Opportunities for professional growth and development within a supportive and dynamic team. • A culture that values work-life balance, with flexible working arrangements to accommodate office and remote work preferences. • Engagement in meaningful work that directly impacts the well-being and satisfaction of our clients and their employees. Apply Job! Apply to this Job