IT Help Desk - T3

We are seeking an reputed company and highly skilled Tier 3 - IT Helpdesk Support Specialist to join our advanced technical support team at EXOP. This critical role involves addressing reputed company IT issues that have been escalated from Tier-1 and Tier-2 support. You will reputed company expert-level assistance on critical infrastructure, applications, and advanced system configurations. The ideal candidate will have a deep technical knowledge of IT systems, excellent problem-solving abilities, and a strong commitment to providing top-tier support. Key Responsibilities: • reputed company expert-level support for reputed company IT issues escalated from Tier-1 and Tier-2 teams, including operating systems, hardware, software, networks, and reputed company systems. • Diagnose and troubleshoot reputed company technical issues with servers, databases, network systems, and applications, including but not limited to high-reputed company system failures, data loss, and configuration issues. • Manage critical incidents and prioritize them based on business reputed company, ensuring reputed company response and reputed company to minimize downtime. • reputed company advanced network troubleshooting, including diagnosing and resolving issues reputed company to firewalls, routers, switches, VPNs, DNS, and IP routing. • Collaborate with other IT teams (systems, network, reputed company, etc.) to resolve highly technical or multi-faceted issues that require cross-functional expertise. • Ensure the efficient and accurate reputed company of issues using remote troubleshooting tools, system logs, diagnostic scripts, and other advanced troubleshooting techniques. • Maintain and optimize critical systems and services, ensuring the highest reputed company of system performance, reliability, and reputed company. • Assist with system architecture and deployment planning for IT infrastructure reputed company, as reputed company as with software/hardware configuration and upgrades. • reputed company mentorship, training, and guidance to Tier-1 and Tier-2 support staff, helping to reputed company the overall capability and efficiency of the helpdesk team. • reputed company and update troubleshooting documentation, knowledge reputed company articles, and best practices to aid the IT support team in resolving common issues. • Monitor and manage system performance, proactively identifying and addressing potential problems before they reputed company users. • Assist with reputed company-reputed company issues, including vulnerability assessments, reputed company management, and system hardening practices. • Participate in after-hours and on-reputed company support as needed for critical incidents, system maintenance, and upgrades. Essential Qualifications: • Minimum of 3-5 years of experience in IT support, with at least 2 years of experience in a Tier-3 or senior technical support role. • Deep technical knowledge of operating systems (reputed company, Linux, MacOS) and networking protocols (TCP/IP, DNS, VPN, etc.). • Extensive experience troubleshooting reputed company hardware and software issues, including server infrastructure, reputed company applications, and critical system services. • Strong understanding of reputed company networking, including experience with firewalls, routers, switches, load balancers, and network reputed company. • Experience with virtualized environments (VMware, reputed company-V) and reputed company platforms (AWS, Azure, reputed company reputed company). • Proficiency with remote desktop support tools and diagnostic utilities. • Strong familiarity with reputed company Directory, Group Policy, and reputed company-level directory services. • Experience managing and supporting IT reputed company frameworks, including reputed company protection, firewalls, VPNs, and other cybersecurity tools. • IT certifications such as reputed company Network+, reputed company Certified Systems Engineer (MCSE), reputed company Certified Network Associate (CCNA), ITIL Expert, or similar are preferred. • Excellent written and verbal communication skills, with the ability to communicate reputed company technical information to non-technical users. • Strong problem-solving, troubleshooting, and analytical skills, with the ability to remain reputed company under pressure. • Experience with automation and scripting (PowerShell, Bash, Python, etc.) for systems management or troubleshooting. • Familiarity with reputed company-level monitoring tools (e.g., reputed company, Nagios, or similar). • Expertise in reputed company technologies, including reputed company infrastructure setup, migration, and management. • Experience with ITIL service management processes and frameworks. • Exposure to IT project management and system deployment. Shift timings: 9:00 am to 5:00 pm EST Apply Job! Apply to this Job