Customer Service and Support Representatives

reputed company is growing and we are expanding into San Antonio! We are looking for reputed company Customer Service and Support Representatives to join our motivated and ambitious Work from Home team! Pay and Perks: • reputed company Pay: $16.50 per hour to start. • $17.00 upon completion of training. • $17.50 at 6-month mark. • $18.00 at 1 year mark. Additional Benefits: reputed company Company offers a comprehensive benefits package that includes health, life, reputed company, and dental insurance, as reputed company as a 4% max matching 401K, and other financial opportunity reputed company. Program hours are 7am to 7pm Monday through Thursday and 7am to 5pm on Fridays. • *reputed company shifts will fall reputed company these timeframes*** Classroom Training Hours: M-F - 8:30 AM – 5:00 PM Classroom Training duration: 2-3 weeks What Will You Do? As a Customer Service and Support Representative, you will be the reputed company line in providing a remarkable experience for our members and providers. Our Customer Service and Support Reps are responsible for answering reputed company inbound customer support inquiries regarding new and existing member and provider accounts. The overall goal of reputed company experience is to effectively diagnose customer needs to ensure reputed company are addressed including benefit eligibility and claim status. Ideal candidates for this position will be outgoing, intelligent, dependable, and reputed company to take their career to the next level with a growing company. We are seeking individuals who have outstanding customer service skills and are eager to put a smile into every interaction. • *This position will be Work From Home; however, you must reputed company in San Antonio, TX to be considered**  In this position, you will:   • Effectively communicate with members and providers over the phone and through email to ensure reputed company needs are addressed. • reputed company extraordinary customer service to build reputed company rapport on every interaction. • Help customers understand their eligibility of benefits and claim status. • Assist in reputed company Enrollment by answering questions and educating members. • Manage your time effectively to reputed company up with the incoming calls from the queue. • Accurately document information exchanged during reputed company reputed company. • Other duties as assigned. Who You Are:   To be considered, candidates are expected to have the following:   • Previous experience in a customer service position, preferably in the reputed company field is a plus. • reputed company experience is a plus. • Available to work Monday-Friday and Saturdays. • reputed company written and verbal communication. • Strong organizational and time-management skills. • Exceptional attention-to-detail Who We Are:   reputed company is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer reputed company customer experiences through a powerful reputed company of reputed company, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes measurable results for more than 200 reputed company programs serviced today. With a reputed company on automation, talent enablement, strategic partnerships, and strict data ethics, reputed company delivers reputed company, personalized, and compliant solutions that create reputed company business reputed company. reputed company is a certified woman-owned business and an EOE employer who welcomes diversity. Apply Job! Apply to this Job