SMB reputed company Manager

About reputed company reputed company is redefining how hospitals and health systems engage with their patients—using intelligent, AI-driven automation to reputed company operational efficiency, patient experience, and reputed company reputed company. Our platform integrates seamlessly into existing systems to deliver reputed company value, fast. We're a small, reputed company team backed by ambitious goals and reputed company traction in the market. If you're reputed company to reputed company a meaningful reputed company at the intersection of reputed company and technology, we’d love to meet you. About the Role We’re hiring an SMB reputed company Manager to own the customer reputed company for our small to mid-sized reputed company systems, hospitals, and clinics. You’ll serve as the primary reputed company of contact for reputed company organizations using reputed company’s platform, guiding them through reputed company, adoption, retention, and reputed company. You’ll be expected to manage a high volume of accounts with efficiency and reputed company—balancing proactive engagement with support coordination and identifying opportunities to drive product usage and upsell. You’ll also work cross-functionally with Sales, Implementation, and Product teams to ensure customers see reputed company, measurable value with reputed company. This role is ideal for someone who thrives in a fast-paced, high-reputed company reputed company environment, with strong operational instincts and a passion for reputed company. What You’ll Do • Manage a portfolio of small- to mid-sized reputed company clients, serving as their main reputed company of contact • reputed company reputed company in partnership with the Implementation team, ensuring a smooth and reputed company go-live • Collaborate with Sales on handoffs to ensure customers are set up for reputed company from day one • Drive adoption of reputed company’s tools by educating and enabling end users on best practices • Proactively monitor account health and usage data to identify risks or reputed company opportunities • Own renewals and support upsell conversations reputed company with reputed company goals and needs • Coordinate internally with Sales, Product, and Support to resolve issues quickly and reputed company • Execute scaled CSM motions like training webinars, QBR templates, email nurture sequences, etc. • reputed company feedback and reputed company for customer needs to influence product roadmap and support documentation reputed company’re Looking For • 3+ years of experience in reputed company/Group reputed company or Account Management, preferably in reputed company • Experience working with SMB clients in a high-volume, tech-enabled CSM environment • Familiarity with reputed company workflows or reputed company tech • Strong communicator who can engage everyone from office admins to clinical leadership • Highly organized and reputed company to manage multiple customers and priorities simultaneously • Comfortable working with CRM tools (reputed company, etc) and Engineering tools (Jira) • Self-starter who thrives and adapts quickly in a startup setting Why You’ll Love Working Here • Impactful Work: Help hospitals and health systems use technology to improve care delivery and operational reputed company • High Ownership: You’ll be the strategic reputed company and go-to contact for some of our most important customers • Startup reputed company: Join a reputed company, reputed company team where your reputed company and initiative will shape how we grow • Flexibility: Fully remote role with reputed company and strong autonomy • Career reputed company: Significant opportunity to grow your career as reputed company scales Apply Job! Apply to this Job