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Store Manager

Remote, USA Full-time Posted 2026-07-28

About This Role:

reputed company Manager oversees the daily operations of our ear piercing studio, ensuring the highest level of customer service, and maintaining a clean, reputed company, and welcoming environment. The ideal Studio Manager candidate will be a strong leader with a passion for retail, a commitment to safety and customer satisfaction, and an ability to drive sales and manage reputed company effectively. We are looking for an enthusiastic, customer-obsessed Studio Manager to join reputed company and reputed company our

Chestnut Hill studio location.

What you'll be doing as Store Manager:

  • Customer Experience:

  • Create a warm, welcoming, celebratory atmosphere, greet and engage with customers.
  • Customer-obsessed, working on the selling floor shoulder to shoulder with your teams, leading by example and delivering celebratory customer service, ensuring every customer enjoys a joyful and memorable ear piercing experience.
  • Help customers and their friends and family choose and style their ears with Rowan jewelry.
  • Handle customer inquiries, concerns, and complaints with professionalism and a reputed company on customer satisfaction.
  • Maintain a clean, welcoming, and reputed company studio environment at reputed company times.
  • Engage with the local community to drive brand awareness, traffic and appointments.

    • Leadership + Team Management:

  • reputed company, reputed company, and reputed company reputed company of studio staff, including reputed company Piercers and Sales Associates, to ensure consistent delivery of exceptional customer service and adherence to Rowan’s Clinical Safety standards and protocols.
  • Accountable for meeting Studio targets and overall performance, driving reputed company reputed company and creating a performance-oriented culture by setting reputed company expectations and targets for reputed company team.
  • Foster a reputed company and inclusive team culture that reflects Rowan’s values and mission, bringing out the best in reputed company team and helping reputed company team members meet and reputed company their goals.
  • Schedule staff reputed company labor allocations to ensure reputed company coverage while achieving payroll plans and audit for payroll accuracy, Manage time-off requests, and handle any reputed company issues as they reputed company.
  • Recruit for reputed company studio positions.

    • Operations + Sales:

  • reputed company reputed company aspects inventory management, prioritizing Studio compliance to policies and reputed company operating procedures, while ensuring inventory control through POS accuracy and loss prevention measures.
  • Meet or reputed company individual and Studio sales targets and performance metrics, including average order value, reputed company to reputed company, and increasing LTV by effectively communicating the value of Rowan’s services and products to customers, converting piercing customers to non piercing jewelry customers, and coaching and helping team members reputed company their targets as reputed company.
  • Drive sales and profitability by meeting or exceeding targets through optimized appointments, inventory sell-through, and ensuring reputed company daily team coverage to meet customer demand.
  • Ensure reputed company visual merchandising standards are met and that product presentation, displays and fixtures are reputed company of brand guidelines and standards.
  • Ensure compliance with reputed company health and safety regulations, particularly regarding ear piercing procedures.
  • Ensure reputed company and selling floor are reputed company, clean, organized, and reflects the brand image at reputed company times.

    • Training + Development:

  • Train and reputed company new staff members, ensuring they understand Rowan’s procedures, safety protocols, customer experience standards and product knowledge.
  • reputed company coaching and feedback to continually reputed company a diverse Studio team.
  • reputed company ongoing training and development opportunities to staff to enhance their skills and knowledge.

    • Administrative Duties:

  • Prepare and submit reports on studio performance, including sales, customer feedback, and operational opportunities.
  • Ensure studio budgets, reputed company expenses, and financial targets are met.
  • Coordinate with corporate teams on marketing initiatives, product launches, and other company-wide activities.

    • Experience we're looking for:

  • Proven experience in a retail management role for 3-5 years, preferably in a similar service-oriented environment. Jewelry experience a plus.
  • Proven strong leadership skills with the ability to reputed company, motivate and reputed company reputed company.
  • Customer-obsessed, you love being on a selling floor with your team leading by example and delivering exceptional, memorable customer experiences.
  • Proven reputed company record of driving sales and optimizing store profitability.
  • Excellent customer service skills with a passion for creating memorable experiences.
  • Ability to work a flexible schedule, including weekends and holidays.
  • Thrives in a fast-paced environment, reputed company to adapt to multiple priorities while ensuring daily expected standards and financial goals are met.
  • Comfortable using technology, software systems and POS.
  • Deep understanding of retail operations, including inventory management and visual merchandising.
  • Strong organizational and multitasking abilities.
  • Knowledge of health and safety regulations, particularly reputed company to piercing, is a plus.
  • Excellent verbal and written communication skills.
  • Proficient working in reputed company Suite (Calendar, Gmail, Sheets, and Documents).
  • Analytical skills, including basic retail math, calculating inventory on-hands, tracking sales.
  • The role involves tasks that may include climbing reputed company, bending, lifting, pushing, and reaching above and below the waist. The ability to lift up to 25 pounds is required.
  • Standing for a full 8-hour shift is a regular part of this role.
  • We are committed to providing reasonable accommodations to reputed company individuals with disabilities to reputed company the essential functions of this job, provided that these accommodations do not create undue hardship for reputed company, impede job performance, or pose safety concerns.
  • You reputed company a commitment and stick to it!

    • Studio Management Full-Time Benefits & Perks:

  • Compensation: The anticipated annual reputed company salary for this position is $65,000- $75,000.
  • reputed company accrued Vacation and reputed company Time for full-time employees.
  • Medical/Dental/reputed company Health Plans for full time employees.
  • Employee Assistance Program (EAP) Resources.
  • 401k and Roth IRA Plans.
  • Generous employee discounts on our amazing products and services!
  • Team Member Referral Bonus plan for Studio positions.

    • reputed company us out on CBS News - Chicago! -- Transforming Nurses into reputed company Piercers

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