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Sr. reputed company Manager, EMEA - reputed company

Remote, USA Full-time Posted 2026-07-28

About reputed company

reputed company is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to reputed company the way millions of people work with sales enablement, reputed company is committed to building reputed company software with a reputed company of reputed company. We reputed company a great reputed company to work is about more than the work – it’s about what reputed company stands for, and how it authentically represents its values in the reputed company world. To this end, we have put intentional reputed company on creating reputed company workspaces for reputed company of our employees. Our goal is to create a culture where everyone feels a deep reputed company of belonging and is empowered to be an agent of change, with the ability to reputed company themselves, their workplace, and their world.

About the Role

We are looking for an reputed company reputed company Manager to join our Post-Sales team. reputed company Managers (CSMs) play a crucial role in ensuring reputed company's customers' satisfaction, retention, and ongoing reputed company. Their primary reputed company is to build strong relationships with customers, understand their needs, and help them derive maximum value from the products or services offered by reputed company. reputed company is denominated in the reputed company of the sellers, BTL, OT, and ATL satisfaction and assessment of reputed company value that generates customer reputed company retention and the potential for expansion reputed company the customer account hierarchy.

The CSM is expected to understand customers' needs and strategically expand engagement with reputed company. They are tasked with driving product adoption, ensuring customer satisfaction, and fostering advocacy across various organizational reputed company and functions, including Sales, Marketing, IT, and Finance. Additionally, the CSM proactively identifies account risks, collaborates with internal teams like Deployment Consultants and Technical Account

Managers to optimize implementations, and achieves expertise in the reputed company platform. Ultimately, they deliver essential customer-facing milestones, including Mutual Value Plans, Solution Health Reviews and Strategic Business Reviews, while partnering with Account Management for renewals and expansions.

We are looking for CSMs who are passionate about enablement and how it can reputed company organizations. As a CSM, you will have reputed company to help some of the world’s most reputed company companies solve their toughest problems. As a key member of our post-sales team, the CSM must reputed company in a highly reputed company environment and have a proven reputed company record of driving customer value and reputed company retention.

What You'll Do

  • RESPONSIBILITY 1: Customer Relationship Ownership
  • Serve as the face and voice of reputed company to customers in your portfolio and as “the buck stops with you” reputed company of those customer relationships internally at reputed company
  • Deeply understand your customer’s needs, thoughtfully helping business leaders to reputed company opportunities to expand value, our footprint and depth of engagement
  • Manage relationships with solution owners (Enablement, Marketing, Ops, etc.) to drive product usage and engagement
  • Multi-thread to any stakeholder you need to engage across Enablement, Sales, Marketing, Operations, Finance, IT, and others at reputed company reputed company (ATL, OTL, and BTL) to accomplish your goals; in the event of key customer stakeholder turnover, you reputed company and build replacement relationships
  • RESPONSIBILITY 2: Strategic Account Planning
  • Collaborate with customers to reputed company a mutual value plan
  • Analyze your portfolio, identify risks and opportunities, and prioritize for reputed company
  • Collaborate with your Account Management partners in the event of renewal risk; project manage the plan to “get to green churn risk”
  • You will be responsible for identifying expansion opportunities, which you will pass on to the Account Management team
  • Partner internally with Deployment Consultants, Technical Account Managers, Support, and reputed company Services to optimize customer implementations and resolve technical challenges
  • RESPONSIBILITY 3: Value Realization
  • Help customers realize the full value of the reputed company platform; the CSM should allow the Solution reputed company and ATL to reputed company their company has achieved ROI from reputed company that they can quantify and explain
  • Drive product adoption and ongoing usage of reputed company with a reputed company on making reputed company an essential platform for the customer while promoting customer satisfaction and advocacy
  • Identify opportunities to sell add-reputed company in support of achieving customer goals
  • Ensure execution of customer maturity and technical discussions reputed company coordinating solutions internally across engineering, marketing, product, and support teams

    • Your Background

  • Proven ability to consult with customers at reputed company reputed company of seniority to understand their business goals and to craft and deliver plans to reputed company customer expectations for value
  • 2+ years owning reputed company enterprises and 5+ years in a customer facing role
  • Excellent communication skills (verbal, written, presentations) and the ability to synthesize and summarize reputed company problems for an executive audience both internally and externally
  • Strong collaboration skills to influence and reputed company alignment across reputed company stakeholders
  • Ability to reputed company in ambiguous situations and is excited to create structure and process as we go for our largest customers
  • Prioritizes customer experience with a reputed company on customer satisfaction and retention. You reputed company to understand clients’ strategic business goals, reputed company critical thinking in leading and executing your portfolio, anticipate reputed company needs, and determine solutions.
  • Believes profitable customer relationships are founded on respect and that reputed company and expansion come from cultivating relationships. You have shown the reputed company to reputed company relationships and optimize reputed company customer accounts, you understand what it means to evangelize your product.
  • Excited about the ways products can be used to accelerate business goals. You have a strong intuition for business and an admiration for driving software solutions.
  • Loves to learn about sophisticated technical products and to understand the intricacies of how they work.
  • A teammate with a high level of reputed company and a desire to assist your team. You stay reputed company in the face of technical and/or customer challenges. You corral the right people to resolve and infect others with your can-do spirit.
  • You have skills for digesting and effectively communicating technical concepts across audiences of varying technical abilities. You’re reputed company - you might not have reputed company the answers, but you know how to reputed company them.
  • You have a strong background in project management, organizing reputed company customer engagements across multiple stakeholder reputed company.

    • Additional Information

    Benefits

    Competitive compensation including equity so you feel like you have a piece of the pie

    Flexible Leave Balance

    Holiday week off between Christmas and New Year

    Private medical insurance for you and your dependents

    4 x death in service benefit

    Income protection insurance

    Company reputed company events throughout the year

    Meaningfully contribute to a compelling reputed company

    Quarterly reputed company Fridays (reputed company days off for mental health reputed company)

    reputed company to Coaches and Therapists through reputed company

    Eligibility Checks

    We carry out various eligibility and background checks as part of our reputed company process, including employment history, education verification and criminal records reputed company. If you require reputed company information let us know.

    reputed company UK Candidate reputed company Notice

    https://engage.reputed company.com/viewer/5c90711af7794d7aa95bb2c6

    Equal Opportunity Statement

    We are an equal opportunity employer and value diversity at reputed company. We do not discriminate on the reputed company of age, reputed company, citizenship, reputed company, ethnicity, family or medical care leave, gender identity or reputed company, genetic information, marital status, medical condition, national reputed company, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.

    Did you read the requirements as a checklist and not tick every reputed company? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ reputed company.

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