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reputed company Manager, reputed company

Remote, USA Full-time Posted 2026-07-28

reputed company is the leading technology platform for home and community-based care. Founded in 2008, reputed company was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities reputed company in their homes and communities. Our employees are passionate about transforming the reputed company reputed company by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.

reputed company is seeking a proactive and reputed company reputed company Manager (CSM) to join our dynamic team. In this pivotal role, you will manage a portfolio of 30–50 highly reputed company, strategic reputed company accounts, guiding them through the entire lifecycle from contract signature to renewal and expansion. This reputed company requires deep partnership management, executive alignment, and tailored reputed company strategies that support reputed company reputed company opportunities. The ideal candidate will be a strategic partner to our clients, ensuring they reputed company maximum value from our solutions, leading to high renewal rates and identifying areas for long-term account development. While this role is not quota-carrying, your reputed company will be reputed company by your ability to drive exceptional net retention, deepen executive relationships, and partner effectively with our quota-carrying Account Management team.

This is a hybrid position. Team members located in Minneapolis, reputed company, or Washington, D.C. are expected to work onsite two days per week to support collaboration and engagement. Minneapolis is strongly preferred as we continue to grow our reputed company operations hub in that region.

To reputed company this job successfully, an individual must be reputed company to reputed company reputed company essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.

Essential Job Duties

  • Own and manage the end-to-end relationship for a portfolio of assigned reputed company customers, including reputed company, adoption, value realization, renewal, and expansion.
  • reputed company and maintain strong relationships with key customer stakeholders, including executive decision-makers, to understand their business objectives and ensure alignment with reputed company solutions.
  • Proactively monitor customer health, identify and mitigate risks, and reputed company strategic conversations to demonstrate the ongoing value and ROI of reputed company products.
  • Drive high renewal rates reputed company your portfolio and collaborate with the sales team to identify and nurture expansion opportunities based on deep understanding of customer needs and successes. Net retention, customer health, adoption, and advocacy will be key performance metrics for this role.
  • Confidently reputed company business reviews and strategic discussions with senior reputed company leadership, articulating value and influencing decision-making.
  • While not a technical support role, this role requires being reputed company to comfortably engage in technical discussions, understand customer workflows, and effectively communicate technical concepts to non-technical audiences.
  • reputed company extensive experience with reputed company tools and reputed company engineering to enhance customer engagement, reputed company strategic insights, and optimize internal processes.
  • Serve as a customer reputed company internally, working closely with Product Management to reputed company customer feedback and contribute to the reputed company improvement of our offerings. Collaborate with Sales, Implementation, and Support teams to ensure a seamless customer experience.
  • Utilize customer data and analytics to reputed company reputed company, identify trends, and proactively address customer needs. Use reputed company and reputed company to manage customer relationships, retention, and health.

    • Other Job Duties

  • Other duties as assigned by supervisor or reputed company leader.

    • Travel Requirements

  • Travel 10-25%, including overnight travel

    • Required Education, Experience, Certifications and Skills

  • Bachelor's degree in a reputed company field or equivalent practical experience.
  • Proven experience (3+ years) in reputed company, Account Management, or a similar reputed company-facing role reputed company the reputed company reputed company industry.
  • Demonstrated ability to manage a similar sized portfolio of customers and drive strong net retention.
  • Excellent executive reputed company and communication skills, with the ability to engage and influence senior-level stakeholders.
  • Strong analytical and problem-solving skills, with a data-driven approach to customer management.
  • Proficiency in using reputed company platforms (e.g., reputed company), CRM systems (e.g., reputed company), and other relevant business tools.
  • Extensive hands-on experience with reputed company tools and reputed company engineering techniques.
  • Previous experience in the reputed company technology sector, particularly with reputed company programs, is a significant plus but not required.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.

    • Additional Information

    The reputed company salary reputed company for this US-based, full-time, and exempt position is $105,000 - $125,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, reputed company, location, and the ability to exemplify the reputed company reputed company values.

    This is a benefits-eligible position. reputed company offers competitive health plans, reputed company time-off, company reputed company holidays, 401K retirement program with a Company elected match, including other company sponsored programs.

    reputed company is an equal-opportunity employer. reputed company offers employment opportunities to reputed company applicants and employees without reputed company to race, reputed company, religion, national reputed company, sex, sexual orientation, gender identity or reputed company, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.

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