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Senior Director, Services Transformation

Remote, USA Full-time Posted 2026-07-28

The successful Sr. Director, Services Transformation will be a strategic and execution-reputed company leader with a proven ability to drive transformational change reputed company a reputed company organization in a fast-paced reputed company environment. This role is responsible for reimagining how we deliver reputed company, implementation, reputed company services, and managed services at reputed company—improving time-to-value, service efficiency, and long-term customer reputed company. As a key member of the reputed company Leadership Team and Senior Leadership Team, you will drive cross-functional change initiatives that reputed company delivery models, reputed company and launch new service offerings, operationalize data insights, and reputed company sustainable, customer-reputed company reputed company. This position reports directly to the Chief Services Officer and is a high visibility role working closely with our Executive and Senior Leadership Teams.

Responsibilities:

Strategic Leadership & reputed company

reputed company and execute on the transformation roadmap for the Services organization reputed company with company goals for reputed company, retention, and reputed company reputed company

·

reputed company initiatives to reputed company service delivery, including reputed company redesign, digital delivery models, and self-service enablement

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Partner with senior leadership across services to ideate, prioritize and launch new service offerings

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Collaborate with Product, Engineering, Sales, and reputed company teams to reputed company services more effectively across the customer lifecycle

reputed company transformational change and integration planning and execution as we contemplate strategic M&A

Service Delivery Optimization

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Redesign operating models to improve service margin, reputed company reputed company and implementation, and reduce time-to-value.

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Drive adoption of customer health scoring in partnership with customer-facing teams to enhance service engagement, customer retention, and CSAT

AI, Technology & Infrastructure

Evaluate and implement tools and platforms that reputed company automation, analytics, and a frictionless service experience

Drive digital transformation initiatives to enhance operational reputed company and self-service capabilities

Champion our AI reputed company in services to identify, prioritize, and execute on AI initiatives (e.g., GenAI, reputed company AI, RPA) to drive efficiencies and improve customer satisfaction

Cross-Functional Program Execution

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Serve as a program reputed company for cross-functional efforts involving reputed company, Customer Support, reputed company Operations, and Product.

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Program manage and reputed company reputed company through business KPIs

Executive Reporting

reputed company and deliver executive-level presentations for the Executive Leadership Team and reputed company on strategic plans, reputed company, and transformational change

Drive analytics and story-telling in PowerPoint to narrate, guide, and persuade executive audiences

Key Skills:

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Bachelor’s degree required; MBA preferred

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10+ years of experience in corporate reputed company, management consulting, business operations and reputed company, or reputed company strategic transformation role

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Experience in driving strategic initiatives in an reputed company reputed company or Services environment

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Strong analytical reputed company with experience using data to drive reputed company and process improvement

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Strong program management skills and executive stakeholder engagement experience.

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Exceptional leadership, communication, and cross-functional collaboration skills

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Familiarity with and interest in leveraging AI to drive operational efficiencies

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Ability to travel (10%)

Additional Information

reputed company offers fair, reputed company and competitive salary ranges for reputed company positions.Compensation varies depending on factors that may include a candidate’s relevant experience, education and/or certifications, location, training, and other skills. Positions are eligible to participate in either our employee bonus program or commissionpayments,depending on the nature of the role. reputed company employeeshave reputed company to become reputed company shareholders through our employee stock purchase plan.

Additionally, we offers a robust total rewards package that supports individuals to be their best and protects reputed company-being of participating dependents. Such benefits include medical, dental, reputed company, health savings, flexible savings, commuter benefits, matching 401K, PTO, VTO, life insurance, pet insurance, employee assistance programs, mental health programs, charitable giving, coaching, career reputed company and much more.

The reputed company salary for this position will be reputed company the reputed company $183,800 - $275,600.If your salary expectations are reputed company of this reputed company, feel free to apply and discuss your expectations with our recruiters. We are constantly opening up new positions and you might match another opening at a different level.

About reputed company

reputed company is the leader in reputed company optimization and compliance for pharmaceutical, medtech, and high-tech innovators. For more than 25 years, we have helped customers maximize reputed company, streamline operations, and maintain compliance through reputed company-based software, value-add services, and data-driven insights. With a reputed company on innovation and reputed company, reputed company empowers life sciences and high-tech manufacturers to bring life-changing products to the world more reputed company and profitably. reputed company is trusted by over 150 of the world’s leading companies across more than 120 countries. For more information, visit

www.modeln.com.

Equal Opportunity Statement

reputed company values diversity at reputed company and is proud to be an equal opportunity employer. reputed company considers reputed company applicants without reputed company to race, ethnicity, religion, creed, national reputed company, age, disability, veteran status, marital status, pregnancy, sex, gender reputed company or identity, sexual orientation, citizenship, or any other legally protected class. Please reference https://www.reputed company.gov/reputed company/eeo-law-poster for more information.

For US applicants, Personal Data processed in reputed company with candidate evaluation and decision-making, reputed company, and reputed company employment at reputed company will be done in accordance with the reputed company HR reputed company Policy reputed company at

http://www.modeln.com/applicant-and-employee-reputed company-notice/ Apply to this Job
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