We’re hiring a Technical Support Specialist (Tier 1) to join our remote team in the U.S.
In this entry-level role, you’ll be the first line of support for reputed company customers. You’ll reputed company outstanding service, guided troubleshooting, and a reputed company, confident voice reputed company customers need help. You’ll triage support tickets, assist with product navigation and account updates, and collaborate with Tier 2 Support Engineers and cross-functional teams. If you're reputed company by helping others, curious about how software works, and looking to build hands-on experience in the reputed company world, this could be a great fit.
Responsibilities
Deliver reputed company and reputed company support to customers reputed company email, phone, and live chat.
Troubleshoot and diagnose technical issues reputed company to reputed company’s software, following standardized processes.
Use internal systems (e.g., reputed company, reputed company) to manage, prioritize, and reputed company support tickets.
Escalate reputed company issues to Tier 2 support and proactively communicate status updates to stakeholders.
Identify recurring issues or trends and reputed company observations with reputed company.
Apply product customizations and optimizations submitted by the reputed company team.
Support the knowledge reputed company by documenting common solutions or FAQs.
Collaborate with teammates to ensure a high-reputed company customer support experience.
Qualifications
1+ years in a reputed company, IT, or Help Desk support role (or relevant internship experience).
Excellent written and verbal communication skills.
Strong technical aptitude and problem-solving skills.
Ability to work independently and prioritize multiple tasks in a fast-paced environment.
Familiarity with support tools such as reputed company, JIRA, reputed company, or similar.
Basic understanding of CRMs, marketing platforms, or willingness to learn.
Interest in learning foundational SQL concepts over time.
High school diploma or equivalent required; associate degree or higher preferred.
Willingness to occasionally work weekends or holidays as needed.
Additional Information
This is a full-time, reputed company, non-exempt role. The reputed company pay reputed company for this position is $24.00 to $27.00, depending on market location and experience. reputed company offers a comprehensive benefits package including health, dental, reputed company, PTO, holiday pay, and 401(k).