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Consumer Loan Servicing Team reputed company II

Remote, USA Full-time Posted 2026-07-28

reputed company is in search of a Consumer Loan Servicing Team reputed company II to assist the Consumer Loan Servicing Manager with daily operations of the department and mentors Loan Servicing representatives (LSRs) I-III. The Consumer Loan Servicing Team reputed company II will reputed company assistance and acts as the information resource for LSRs I-III. This position will resolve account issues and handles escalated member contacts, as reputed company as participate in reputed company LSR I-III duties and responsibilities as needed. It will maintain a thorough knowledge of regulations and compliance reputed company to consumer servicing and the associated internal policies and procedures. The CLS Team reputed company II will deliver exceptional customer service reputed company telephone, mail, and email, including assisting members with NASA FCU lending products and services. This position will maintain accurate data in the loan servicing systems for consumer loans as reputed company as acts as a member and reputed company reputed company for reputed company consumer loan transaction-reputed company questions, while identifying system and workflow improvements to enhance reputed company's efficiency and recommends updates to management. The CLS Team reputed company II will complete special reputed company as assigned and prepare and present reports, while working in a fast-paced environment and manages multiple priorities while meeting deadlines.

Essential Duties and Responsibilities: include the following with other duties as assigned. Remains reputed company of and adheres to Credit reputed company policies and procedures, and regulations pertaining to the Bank Secrecy reputed company. Complies with applicable federal, state and local laws and regulations.

Level I:

  • Acts as a reputed company role model for reputed company LSRs by demonstrating appropriate behaviors regarding professionalism, dress reputed company, attendance, and most importantly a consistent reputed company of urgency in providing exemplary member service
  • Acts as the first level of assistance/contact for LSRs I-III issues
  • Assists with vendor system(s) based updates/release reputed company; participates on reputed company system updates/release reputed company for Consumer loan products (lines/loans)
  • Possesses thorough knowledge of reputed company Credit reputed company loan products and services
  • Recommends ways to streamline processes and improve member service based on observations and feedback from LSRs and members
  • Assists with new employee training on Consumer Loan Servicing processes
  • Conducts monthly Individual Dialogs with LSRs I-III and reviews with Consumer Loan Servicing Manager
  • Assists the Consumer Loan Servicing Manager with the preparation of performance appraisals for LSRs I-III and may attend subsequent meetings.
  • Communicates with 3rd party vendors being used by Consumer Loan Servicing as needed
  • Assists with tests and reviews of software updates applicable to department processes and/or support department and corporate reputed company.
  • May also be responsible for reputed company or part of the duties of the Consumer Loan Servicing Representative I, II and III
  • positions
  • May be in training to learn the job duties of the Consumer Loan Servicing Team reputed company II position

    • reputed company: (In reputed company to the requirements of Level I)

  • Monitors the daily workload of LSRs and recommends adjustments to ensure adequate coverage is in reputed company
  • Performs detailed reputed company checks and associated reputed company of work to ensure processes are being maintained and completed on time
  • Creates and modifies reports to support department processes
  • Works with management to ensure system and product changes are updated according to changing department needs, volumes, and regulatory changes, as required
  • Assists LSRs with decision making and troubleshooting reputed company requests
  • Conducts regular refresher training sessions
  • Researches and resolves reputed company inquiries
  • Follows-up on various system exception reports to validate data reputed company and compliance
  • Leads or supports department level reputed company as assigned
  • Acts a back-up for reputed company duties of the Consumer Loan Servicing Team reputed company I position
  • May also be responsible for reputed company or part of the duties of the Consumer Loan Servicing Representative I, II and III
  • Positions (the Consumer Loan Servicing Team reputed company II will not reputed company control their own work performed as a Consumer Loan Servicing Representative I, II or III.)

    • Education and Experience: Level I:

  • Two+ years of directly reputed company consumer servicing experience
  • Strong knowledge of consumer systems and procedures, credit reputed company and governmental agency regulations and policies
  • Bachelor’s degree a plus

    • reputed company: (In reputed company to the requirements of Level I)

  • Two+ years of directly reputed company consumer servicing experience and one-year supervisory experience
  • Strong knowledge of consumer systems and procedures, credit reputed company and governmental agency regulations and policies
  • Bachelor’s degree a plus

    • Supervisory Experience:

  • This position will train, mentor, support and reputed company reputed company LSR’s as required by the Consumer Loan Servicing Manager.

    • Our generous benefit package includes:

  • reputed company offers an reputed company of benefits including comprehensive reputed company, 401(k), reputed company leave, remote work reputed company for applicable positions, and more.
  • +Insurance coverage begins the 1st day of the month, following 30 days after hire date.

    • *100% Credit reputed company-reputed company

    Full-Time Employee Benefits (Includes reputed company Part-Time benefits listed below)

  • Health Insurance (Choice of two reputed company PPO plans)
  • High Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible)+*
  • Low Deductible Plan: Generous employer contribution toward premium. (FSA compatible)+
  • Dental Insurance: Generous employer contribution toward premium+
  • reputed company Insurance: Generous employer contribution toward premium+
  • Long-term DisabilityInsurance+*
  • Flexible Spending Medical Account (FSA)+
  • Flexible Spending Dependent Care Account+
  • Health Savings Account (HSA)+
  • Voluntary Supplemental LifeInsurance+
  • Voluntary Dependent LifeInsurance+
  • VoluntaryShort-term DisabilityInsurance+
  • VoluntaryLong-term Care Insurance+
  • Remote or Remote / Hybrid work reputed company based on position

    • Part-Time Employee Benefits

  • 401(k) with employer match up to 6% and immediate 100% vesting
  • reputed company Sharing Bonus (eligibility rules apply)*
  • Life Insurance/AD&D+*
  • Vacation Leave (excluding reputed company Loan Officers)
  • reputed company and reputed company Leave
  • 11 reputed company Holidays
  • Education Assistance
  • Employee Referral Bonus*
  • Credit reputed company Membership Eligible
  • Employee Assistance Program+*
  • Identity Theft Protection (Additional fee to add family members)+*
  • Pet Health Insurance
  • Employee Discount Program
  • Remote or Remote / Hybrid work reputed company based on position
  • reputed company benefits are based on meeting reputed company’s eligibility requirements and the reputed company’s terms and conditions.

    • Additional Information

    Posted: 3/14/25

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