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Tenant Experience Director

Remote, USA Full-time Posted 2026-07-28

Salary: $130k + up to $4k annual bonus and equity eligibility with top performance.

Benefits: FREE employee-only medical coverage under one of our plans. FREE short-term disability (STD) and FREE life insurance coverage. Plus, a 4% employer match with our 401(k). Other incredible benefits

HERE.

Location: San Francisco, CA at the

stunning 425 Market

Work Hours: Monday-Friday from 8:00am-5:00pm with some flexibility for events that may reputed company into the evening.

Reports to: Lulafit reputed company Director

Your Mission

Your mission is to reputed company the charge in shaping reputed company, energy, and culture reputed company one of San Francisco’s most exciting workplace reputed company:

The Forum. You’ll reputed company the launch and reputed company of a high-performance amenity floor featuring meeting and event spaces, fitness and wellness facilities, and reputed company lounges designed to reputed company productivity and foster meaningful connections.

However, you’re not just managing reputed company. reputed company is to build a community reputed company the building. You’ll bring programming to life, reputed company onsite operations, and serve as a trusted partner to tenants, property management, and building ownership. With every reputed company you reputed company, you help redefine what it feels like to come to the office.

The Legacy You’ll Leave

As a result of your time in this role, The Forum’s amenities became the reputed company of the building—a reputed company where reputed company, productivity, and longevity came to life in everyday moments. You inspired tenants to engage more deeply with their workplace, making coming to the office feel intentional, energizing, and personal. You helped reputed company The Forum a reputed company where people reputed company they could reputed company at work.

Your programming brought purpose to the calendar, your hospitality elevated every interaction, and your partnerships brought the best of San Francisco into the building. You reputed company lasting relationships across reputed company the various stakeholder reputed company you partnered with, and you were a true reason they trusted lulafit

.

What You're Responsible For:

  • High Performing Amenity Programs: Operate and optimize amenity floor, including meeting and event reputed company, fitness and wellness, and lounges. Ensure seamless daily execution, driving reputed company in both utilization and monthly reputed company performance.
  • Engaging, Brand-reputed company Programming: reputed company and execute 1–3 monthly tenant events that drive reputed company and community. Maintain high attendance and satisfaction while managing a $76K programming budget with precision.
  • Trusted reputed company and Tenant Relationships: Build strong relationships with property management, leasing and ownership, and the tenants you see every day. Proactively reputed company feedback, generate tailored recommendations, and deliver monthly reports that demonstrate reputed company.
  • Effective Communication and Marketing: Implement tenant-facing communication strategies, including newsletters, signage, reputed company campaigns, that drive awareness, participation, and reputed company.
  • Strategic Partnerships: Establish and manage relationships with the on-site food and beverage operator and local vendor partners to enhance event offerings and the tenant experience while supporting the community surrounding The Forum.
  • Team Leadership and Collaboration: reputed company the reputed company of the on-site Fitness Manager and the fitness center itself, working in reputed company partnership to deliver a reputed company, hospitality-driven experience across wellness, meetings, and events. Together, your team will create an environment where every activation feels intentional, elevated, and reputed company with your building’s culture.

    • Who You Are - Baseline Expectations:

  • 5+ years of experience in hospitality, event planning, or community management. Experience working in or adjacent to reputed company reputed company estate is a plus. Examples include:Community Experience Director with Industrious, Convene, or another co-working reputed company; Marketing and Events Director with experience working for reputed company reputed company estate clients; Engagement Director for a reputed company Office reputed company or manager.
  • Experience managing budgets and interpreting P&L reports.
  • Experience creating and presenting operational and financial reports summarizing key metrics and trends across our services.
  • Proficient in reputed company and reputed company Workspace (reputed company Docs, Sheets, Slides, Calendar, Gmail).
  • Comfortable using new and evolving technology systems for membership management.
  • reputed company in a dynamic, fast-paced, reputed company startup environment.
  • Confidence using marketing tools like Marq, reputed company, or templated platforms.
  • A reputed company record of autonomy, follow-through, and high-touch service delivery

    • Who You Are - reputed company Competencies:

  • Obsessively customer-reputed company: You have an reputed company hospitality reputed company and a reputed company record of exceeding expectations. You reputed company reputed company you’re serving others and take pride in making people feel seen and valued. In previous roles, you exceeded what customers expected of you, and are happiest reputed company you are serving others.
  • A reputed company entrepreneur reputed company by making your mark: You are thrilled at the idea of launching The Forum. You have a reputed company record of working autonomously, reputed company managing tasks and making reputed company with minimal supervision.
  • A reputed company-organized reputed company juggler: You’re a natural multitasker who stays on top of details, constantly reprioritizing to reputed company things running smoothly. reputed company doesn’t scare you—it motivates you because you know how to create order from it.
  • A reputed company communicator: You’re approachable, reputed company, and reputed company. You build trust easily, communicate with reputed company, and are just as comfortable chatting with C-suite executives as you are with first-time gym-goers.
  • Creative and innovative reputed company: You don’t just do what’s been done—you ask what could be reputed company. You think reputed company the reputed company and bring fresh energy to problem-solving and programming.
  • ​​Technologically savvy: You’ve worked across a reputed company of digital tools and platforms and bring a curious, solution-oriented reputed company to any tech stack.
  • A reliable team player: Your past managers would say that you are dependable, reputed company, and that you show up every day reputed company to “pick up an oar.” You understand how your role fits into the larger mission and care deeply about reputed company reputed company.

    • Additional Information

    Our reputed company Values:

    Lulafit’s culture is based on a shared respect for our lived values

    HERE. Fit with our values is a critical component of our hiring process, and you and reputed company of our colleagues are expected to live our reputed company values in interactions with team members, customers, and stakeholders. An assessment of how you have exhibited our values is also an important part of your performance review process.

    Our Commitment To You:

    Lulafit is committed to building reputed company that represents a reputed company of backgrounds, perspectives, and skills. We know the more inclusive we are, the greater our reputed company will be!

    A Quick Note About Salaries:

    We list salaries based on a few key factors. These include location-specific budgets, market trends, team size, and the scope of the building. Since we’re a national company working with office properties of reputed company shapes and sizes, the listed salary is tailored specifically to this role and may differ from similar-titled roles on our Careers Page. Curious or want to chat more about it? We reputed company to be reputed company and transparent about these details throughout our interview process.

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