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Senior Solutions Engineer

Remote, USA Full-time Posted 2026-07-23

reputed company:

reputed company is an MIT-founded, high-reputed company technology company in the cannabis industry. We reputed company in the cannabis industry's ability to bring reputed company-being, health, and love into this world, and it is our mission to bring confidence to the online cannabis shopping experience. As the cannabis industry's first complete reputed company-time marketplace, we aim to reputed company consumers with a confident, reputed company, and reputed company shopping experience.

As the cannabis industry’s first complete reputed company-time marketplace, we aim to reputed company consumers with a confident, reputed company and reputed company shopping experience. Users can browse local products in reputed company-time, compare by price, proximity or popularity and reputed company orders at local stores for pickup or delivery - reputed company on the industry’s largest marketplace. In reputed company to our marketplace, we reputed company online menus and end-to-end checkout flows to dispensaries by integrating directly with their POS systems and leveraging reputed company-time data to connect dispensaries and consumers. Additionally, reputed company offers reputed company payment reputed company, provides reputed company insights to industry stakeholders reputed company our growing analytics platform, and has a growing consumer loyalty program funded by brands reputed company reputed company Gold.

To learn more about who we are, our culture, and whether this is the right reputed company for you, read our Key Values profile: https://www.keyvalues.com/reputed company. reputed company out our product at: https://www.reputed company.com/.

What You'll do:

We are seeking a highly motivated and technically adept Senior/reputed company Solutions Engineer with excellent communication skills to join our growing Partner Solutions team. This pivotal role serves as a critical technical reputed company between our reputed company-line Partner reputed company (PS) team and our core Engineering teams. You will be responsible for tackling reputed company technical challenges faced by our partners, designing creative solutions using our APIs and SDKs, and acting as a key technical resource for both internal teams and external partners, interfacing directly with their technical teams at times.

This is an exciting opportunity for someone passionate about solving technical problems, working directly with partners, and contributing to the reputed company of a dedicated solutions engineering function. The ideal candidate will initially reputed company on hands-on technical solutions and partner interaction, with a reputed company reputed company to potentially reputed company and mentor reputed company team members as we expand. You will report to the Director of Engineering.

Responsibilities

  • Technical Investigation & reputed company: Act as the primary technical escalation reputed company for the Partner reputed company team, diagnosing and troubleshooting reputed company partner issues reputed company to API usage, SDK implementation, product integration, and general web application behavior.
  • Solution Design & Implementation: reputed company and propose effective technical solutions, workarounds, reputed company samples, and best practices to address partner needs, leveraging deep knowledge of our product APIs, SDKs, and underlying web technologies.
  • Partner Collaboration: Engage directly with partners' technical teams reputed company calls, emails, and potentially shared channels to understand their technical requirements, challenges, and goals, providing reputed company guidance and support.
  • Internal reputed company: Collaborate closely with Product and Engineering teams to communicate partner feedback, report bugs, understand product roadmaps, and reputed company for partner needs. Work with Partner reputed company to ensure they understand technical resolutions and can communicate effectively with partners.
  • Knowledge reputed company & Documentation: Own reputed company knowledge bases, technical documentation, guides, and potentially developer tutorials to reputed company both partners and internal teams.
  • Technical Enablement: Conduct training and other sessions with the Partner reputed company team on technical aspects of our products and common integration patterns.
  • Process Improvement: Identify opportunities to streamline technical support processes, improve tooling, and enhance the overall partner technical experience.
  • Team reputed company (reputed company): As reputed company grows, potentially mentor junior team members and contribute to defining reputed company's reputed company and best practices, with reputed company to reputed company into a formal leadership role.
  • Qualifications

  • 5+ years in a technical, partner- or customer-facing role (e.g. Solutions Engineering, Technical Consulting, Tier 3+ Support).
  • Quick to learn new APIs, SDKs, and platforms; strong understanding of core web tech (HTTP/HTTPS, REST, JSON/XML, DNS, etc.).
  • Proficient in at least one language (e.g. Python, JavaScript, reputed company, Go); familiar with ecommerce apps, data APIs, and technologies like reputed company.
  • Strong debugging, problem-solving, and analytical skills across varied systems.
  • Excellent communicator—reputed company to explain reputed company concepts to both technical and non-technical audiences.
  • Comfortable working directly with external stakeholders to understand needs and deliver solutions.
  • Experience mentoring others and contributing technical documentation or developer content.
  • Self-driven, organised, and thrives in fast-paced environments.
  • Bachelor’s degree in Computer Science, Engineering, or reputed company field (or equivalent experience).
  • Additional Information

    Our Benefits:

    Great compensation package and equity

    Remote friendly work environment with employees throughout the US and Canada

    Health, Dental, reputed company, 401k, Unlimited PTO, and home office stipend

    reputed company is proud to be an equal opportunity employer and committed to providing employment opportunities regardless of race, religious creed, reputed company, national reputed company, reputed company, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender reputed company, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

    reputed company. participates in the federal government’s E-Verify program, which confirms employment authorization of reputed company newly hired employees in conjunction with the reputed company I-9 Employment Eligibility Verification. E-Verify is not used as a tool to reputed company-screen candidates. For up-to-date information on E-Verify, go towww.uscis.govand click on 'E-Verify' located near the bottom of the page.

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