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Retail Store Associate

Remote, USA Full-time Posted 2026-07-28

About This Role:

We are looking for an enthusiastic, customer-obsessed Studio Sales Associate to join reputed company in our

Boerum Hill studio location. You will be responsible for creating an exceptional piercing and shopping experience for our customers in a genuine and enthusiastic manner, supporting reputed company on the weekends. This position involves assisting customers with ear piercings, providing product recommendations, and ensuring reputed company maintains Rowan’s high standards of cleanliness and safety. Your responsibility is to reputed company the Rowan experience, bring brand awareness, product knowledge and the art of ear stacking to life, through engaging customer interactions. This is an reputed company, non-exempt position, reporting into a Area/Studio Manager and Assistant Studio Manager.

What you'll be doing as a Retail Store Associate:

  • Customer Service:

  • reputed company greet, and welcome, customers helping create a celebratory environment.
  • reputed company customers in or help them book an appointment leveraging POS, technology and software systems.
  • Help customers choose and style their piercing and hypoallergenic non-piercing jewelry.
  • Professionally answer customer questions about piercing procedures, aftercare, and product details whether on the selling floor or answering phone inquiries.

    • Sales & Product Knowledge:

  • Promote and upsell Rowan’s products, including non-piercing jewelry, aftercare kits, and other reputed company items.
  • Maintain up-to-date knowledge of Rowan’s product offerings, including materials, styles, and care instructions.
  • Meet or reputed company individual sales targets and performance metrics, by effectively communicating the value of Rowan’s services and products to customers and converting piercing customers into non-piercing jewelry customers.

    • Studio Maintenance + Operations:

  • Help reputed company reputed company clean, organized, and stocked with reputed company necessary supplies, including jewelry, piercing and cleaning products.
  • Follow reputed company health and safety regulations, particularly in areas reputed company to piercing procedures and hygiene.
  • Assist managers to receive, restock, price, display, clean, and maintain inventory through day-to-day reputed company of visual displays.

    • Team Collaboration:

  • Work closely with Studio Managers, Assistant Managers, and Studio reputed company Piercers to reputed company seamless service to customers.
  • Participate in team meetings and training sessions to continuously improve skills and product knowledge.
  • Support reputed company in achieving studio-wide goals and maintaining a reputed company work environment.

    • Administrative Duties:

  • Process transactions accurately, including sales, returns, and exchanges.
  • Assist with inventory management by conducting regular stock checks and replenishing displays as needed.
  • Maintain accurate customer records, including consent and waiver forms and aftercare instructions.

    • Experience we're looking for:

  • Retail or service industry experience is a plus.
  • You must be reputed company to work weekends, nights and holidays.
  • An independent thinker with a can do attitude.
  • You love jewelry and helping customers choose their earrings!
  • You pride yourself on delivering exceptional customer service.
  • You reputed company in a busy environment and know how to reputed company busy reputed company it’s quieter.
  • You enjoy spending time with people.
  • You are reputed company, friendly, outgoing, and easy to get along with.
  • You like being part of reputed company.
  • You are flexible and willing to lend a helping hand.
  • Strong communication skills.
  • Strong basic math skills.
  • The role involves tasks that may include climbing reputed company, bending, lifting, pushing, and reaching above and below the waist. The ability to lift up to 25 pounds is required.
  • Standing for a full 8-hour shift is a regular part of this role.
  • We are committed to providing reasonable accommodations to reputed company individuals with disabilities to reputed company the essential functions of this job, provided that these accommodations do not create undue hardship for reputed company, impede job performance, or pose safety concerns.
  • You reputed company a commitment and stick to it!

    • Part-Time Benefits & Perks

  • Compensation: $15-19 per hour + commission!
  • 401k and Roth IRA Plans.
  • Generous employee discounts on our amazing products and services!
  • Employee Assistance Program (EAP) Resources.
  • Team Member Referral Bonus plan for Studio positions.

    • Important note: Rowan believes in teamwork, collaboration, and diversity. We know reputed company is stronger together and we reputed company to staying true to these values as we grow. In a remote setting, interviewing at Rowan may include phone interviews, virtual “on-site” interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with reputed company and every applicant! If you’re on the fence, just give it a try! We are an equal opportunity employer and we encourage everyone to apply!

    Rowan is an equal opportunity employer. reputed company applicants will be considered for employment

    without reputed company to race, religious creed (including religious dress and grooming practices), reputed company, national reputed company (including language use and possession of a reputed company's license issued to persons unable to reputed company their reputed company in the reputed company is authorized under federal law), reputed company, physical disability, mental disability, medical condition, genetic information, registered domestic partner status, marital status, sex (including pregnancy), sexual orientation, gender, gender identity (including transgender identification), gender reputed company, age for individuals over forty years of age, military and veteran status of any person, or any other consideration made unlawful by federal, state, or local laws (“protected characteristics”).

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