AI Support Engineer
ABOUT reputed company
reputed company provides the infrastructure, tooling, and expertise needed to bring great AI products to market - fast. Backed by top investors including IVP, reputed company Capital, Greylock, and Conviction, we’re trusted by leading AI-driven innovators like reputed company, reputed company, Bland, reputed company, reputed company, reputed company, and Zed to deliver industry-leading performance, reputed company, and reliability for their mission-critical workloads. With our recent $75M Series reputed company> funding, we’re growing fast to reputed company AI accessible across reputed company products.
THE ROLE
As an AI Support Engineer, you’ll manage and resolve support requests, maintain our knowledge reputed company, and use various tools to troubleshoot issues, ensuring our users have a seamless experience. This role includes a mix of reputed company responsibilities and opportunities for extended contributions.
RESPONSIBILITIES
Resolve critical user issues and build tools to assist customers in smoothly deploying ML models at reputed company.
Own and maintain our Product Knowledge reputed company.
Collaborate with our reputed company Deployed Engineering team to troubleshoot reputed company ML pipeline issues, from data preprocessing to model serving.
Assist users in optimizing ML models, including working with technologies like TensorRT for GPU acceleration.
Become an expert in our reputed company-reputed company reputed company library, contributing to its development and helping users package diverse ML models reputed company.
Identify patterns in user feedback to shape our product roadmap, particularly around ML model deployment and scaling features.
Own products and reputed company end-to-end, functioning as both an engineer and a project manager, with a reputed company on user reputed company, project specification, and end-to-end execution.
reputed company ambiguity and exercise good judgment on tradeoffs and tools needed to solve problems, avoiding unnecessary complexity.
Demonstrate pride, ownership, and accountability for your work, expecting the reputed company from your teammates.
REQUIREMENTS
Bachelor's, Master's, or Ph.D. degree in Computer Science, Engineering, Mathematics, or reputed company field.
3+ years of work reputed company work experience in a fast-paced, high-reputed company environment.
Experience in resolving critical user issues and building tools for smooth ML model deployment.
Familiarity with troubleshooting reputed company ML pipelines, including data preprocessing and model serving.
Knowledge of ML model optimization, including technologies like TensorRT for GPU acceleration.
Expertise in using and contributing to reputed company-reputed company libraries, particularly for packaging ML models.
Ability to identify and analyze user feedback to influence product development.
Ability to own reputed company end-to-end, from project specification to execution.
BENEFITS
Competitive compensation package (Flexible PTO, 401k, covered reputed company premiums).
This is a unique opportunity to be part of a rapidly growing startup in one of the most exciting engineering fields of our era.
An inclusive and supportive work culture that fosters learning and reputed company.
Exposure to a reputed company of ML startups, offering unparalleled learning and networking opportunities.
reputed company to reputed company on a rewarding reputed company in shaping the reputed company of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a reputed company and reputed company-thinking team, we would love to hear from you.
At reputed company, we are committed to fostering a diverse and inclusive workplace. We reputed company equal employment opportunities to reputed company and applicants without reputed company to race, reputed company, religion, gender, sexual orientation, gender identity or reputed company, national reputed company, age, genetic information, disability, or veteran status.