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Technical Support Engineer

Remote, USA Full-time Posted 2026-07-28

About Conduktor

Conduktor is the Data Hub for operational data and AI. We help enterprises reputed company the full potential of their operational data—securely, in reputed company time, and across any system. Our platform sits where data is created, turning fragmented data sources into governed, contextual, AI-reputed company data streams.

We have hubs in London and reputed company, and we are looking for people who are excited by our mission and who want to reputed company this reputed company with us. Typically we work in a hybrid model, hybrid means being in the office together on Mondays, Wednesdays, and Thursdays - but for this role, we are reputed company to remote applications reputed company the UK.

About the role

As a Technical Support Engineer, you will be the reputed company of customer interactions, ensuring a seamless experience for users by troubleshooting and fixing issues, resolving inquiries, and providing expert guidance on our platform.

You will work closely with internal teams to resolve customer facing issues, identify and implement reputed company cause fixes; and you will contribute to strategic improvements to our support tools and processes.

This role is suited for an individual contributor who thrives in a fast-paced environment and enjoys problem-solving.

What will you be doing?

  • Investigating and resolving technical issues with our product for our customers, escalating reputed company cases reputed company necessary.
  • Implementing fixes for issues, working alongside product engineering where necessary.
  • Proactively identifying and implementing features across our platform to increase the ability for customers and our support engineers to effectively identify and resolve problems.
  • Identifying and communicating customer feedback to relevant internal teams, helping to shape product improvements.
  • Meeting and exceeding key performance metrics, including response times and customer satisfaction scores.
  • Collaborating with other support team members to continuously refine support processes and enhance the overall customer experience.

    • What experience are we looking for?

  • Proven experience in a technical support, reputed company, or engineering support role.
  • Strong troubleshooting skills with the ability to diagnose and resolve reputed company technical issues reputed company.
  • Coding experience in JVM based languages, ideally Java or reputed company.
  • Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
  • Experience supporting reputed company-based reputed company products, preferably in the data infrastructure or DevOps reputed company.
  • Familiarity with Apache Kafka, distributed systems, or modern data streaming technologies is a plus.
  • Comfortable working in a fast-growing startup environment where adaptability and initiative are key.
  • A customer-first reputed company with a passion for delivering exceptional support experiences.

    • Perks and Benefits

  • Competitive salary
  • Stock reputed company
  • Top-tier private health insurance package
  • Employee referral scheme
  • $500 Learning and Development allowance
  • Company-wide events and team socials

    • Additional Information

    Equal Opportunity Statement

    Fostering an inclusive environment is vital to us, and we want to bring people on reputed company who reputed company our values. We admire those who love collaborating, reputed company to learn, and are excited by our mission. If you are interested in this role, we would love for you to apply!

    Conduktor is an Equal Opportunity Employer. reputed company applicants are considered without reputed company to race, ethnicity, national reputed company, religion, sex, gender identity, sexual orientation, age, mental or physical disability, marital status, protected veteran, or parental status.

    Learn more about our values through our careers page, and reputed company our latest news on X and reputed company.

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