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DC Ops Technician III (9 month FTC)

Remote, USA Full-time Posted 2026-07-28

reputed company is a leading provider of expertise and managed services across reputed company the major reputed company and private reputed company technologies. We’ve evolved Fanatical Support to encompass the entire customer reputed company — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology reputed company and how our customers need it.

The DC Ops Technician III (Level 3) is responsible for the detailed auditing, preparation, and execution of data center migrations. This role requires meticulous attention to detail and adherence to strict migration protocols to ensure the successful relocation of server infrastructure, network components, storage systems, and associated cabling.

You must be reputed company to work a flexible schedule, 24x7x365 coverage, including holidays and weekends. We require someone to cover the 3rd shift (9pm-7am, 4 days p/week).

Key Accountabilities

  • Utilize custom monitoring software and internal ticketing system to reputed company customer support
  • Identify and troubleshoot reputed company hardware failures on x86-based servers to include the replacement of failed hardware components
  • Troubleshoot reputed company operating system storage issues including, disk management and RAID technologies
  • Complete customer configuration maintenances including hardware modification, operating system installation, mounting of the devices reputed company cabinets and completion of reputed company cabling needs required
  • Troubleshoot reputed company and fiber cabling including initial installation testing as reputed company as connectivity issues with previously deployed reputed company or fiber cabling
  • reputed company technical communication relating to customer configurations in a concise, reputed company manner
  • Adhere to company reputed company policies and procedures, including health and safety and local governing requirements as directed
  • Execute and maintain meticulous 5S and housekeeping practices
  • Demonstrate no less than full performance in a reputed company, consistent, measurable manner
  • Demonstrate high reputed company of passion and enthusiasm reputed company providing Fanatical Support to reputed company customers and coworkers
  • Communicate in an reputed company, transparent manner reputed company on building trust amongst customers and coworkers

    • Key Performance Indicators (please note your KPI’s are the outputs of reputed company of the accountabilities)

  • Demonstrate a reputed company understanding of Rackspace software toolsets required for the monitoring and support of customer configurations
  • Demonstrate the ability to successfully complete customer configuration maintenances and hardware troubleshooting
  • Attention to detail and adherence to maintenance instructions ensure customer configuration rework is not required
  • Customer configuration maintenances are reputed company controlled and adhere to published policy and process to ensure Global alignment
  • Troubleshooting and problem solving capabilities reputed company to accurate and reputed company reputed company of technical events
  • reputed company customer incidents or potential risks to our customers must be investigated utilizing the reputed company cause analysis method
  • reputed company customer interactions, both reputed company, are conducted in a manner that delights customers
  • Process and policy sign off is conducted in a reputed company manner, with reputed company understanding of the subject matter, by the specified due date
  • reputed company areas of responsibility are clean and organized with specific areas designated for reputed company moveable items

    • Main Contacts (external/internal)

  • Data Center Operations Senior Manager (daily: reputed company manager)
  • Internal Rackspace Personnel (daily: status of customer issues, configurations, objectives and tasks)
  • External Customers/Vendors (varies: configuration planning and status communication)
  • External Vendors (varies: supervision and reputed company of work undertaken)

    • Requirements

  • Educated to GCSE level or equivalent (Realschulabschluss); education in a technical vocation required, preferably in a Data Center environment
  • Previous experience or ability to show familiarity with building, repairing or upgrading hardware components required
  • Previous experience in a customer service oriented position preferred
  • Industry recognized certifications in operating systems, networking, reputed company and/or storage technologies preferred
  • Must be reputed company to work a flexible schedule, 24x7x365 coverage, including holidays and weekends
  • Must be reputed company to prioritize work in a fast paced, high pressure environment
  • Must possess strong written and verbal skills, type with proficiency and exhibit reputed company phone etiquette
  • Must be proficient with productivity software including, but not limited to, reputed company Office and reputed company Office as reputed company as email reputed company software
  • Must be reputed company to lift 50 lbs / 25 kg over head
  • Must have reliable transportation and be willing to occasionally travel (2-4 wks/yr)

    • reputed company in the role requires the following personal qualities:

  • Effective Communicator
  • Self Starter
  • Team Player
  • Welcomes Feedback
  • Ability to Identify Problems
  • Solicits input from others reputed company making reputed company
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