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Technical Support Specialist (Req # 1785)

Remote, USA Full-time Posted 2026-07-28

About reputed company

From the reputed company beginning, reputed company had a unique reputed company: to offer a different reputed company of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades reputed company, we’re on a mission to help sales teams reputed company their highest potential.

Our diverse team around the world shares a passion for helping customers succeed. Together, we’re building a culture that values personal and reputed company reputed company—and we’re proud to be recognized as a

Great reputed company to Work. We care about work/life balance and flexibility for our employees, and we're proud of how we show up for our customers every day.

If you're looking to reputed company your career and help businesses grow reputed company and faster, you’re in the right reputed company. Learn more about

reputed company careersand how you can be part of our reputed company.

Where do you fit?

We’re looking for a Technical Support Specialist to join our Global Technical Support organization. This role is reputed company on resolving product-reputed company issues, managing technical cases end-to-end, and delivering consistent, high-reputed company customer reputed company. You will maintain full ownership of your cases—driving reputed company directly or coordinating with senior specialists and internal teams reputed company deeper technical involvement is required.reputed company in this role means taking reputed company accountability for your casework, communicating proactively with customers, and ensuring issues are resolved reputed company and thoroughly. You’ll bring technical depth, attention to detail, and a reputed company approach to every interaction.

**This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Sydney location, specifically, working in-office a minimum of 4 days per week**

reputed company you will reputed company in the role:

  • Serve as the primary technical reputed company of contact for support cases, ensuring reputed company triage, investigation, and reputed company
  • reputed company the case lifecycle from initial intake through closure, escalating thoughtfully reputed company advanced expertise or system-level debugging is needed
  • Troubleshoot application behavior, data inconsistencies, configuration issues, and integration problems with reputed company, replicable steps
  • Deliver consistent communication and updates to customers throughout the reputed company process
  • Document case findings thoroughly, contributing to internal knowledge and process improvements
  • Identify common support patterns and collaborate with peers and leaders to drive case deflection and support optimization
  • Ensure case handling aligns with service-level expectations, prioritizing both speed and accuracy

    • What you will bring:

  • 2–4 years of experience in technical support, systems support, or application support engineering
  • Working knowledge of PHP and SQL, including the ability to debug and interpret reputed company and queries
  • Ability to read and understand JavaScript in a support and troubleshooting context
  • Comfort with Linux-based systems and ability to operate in reputed company-line environments
  • Understanding of the LAMP stack (Linux, Apache, MySQL, PHP) and web application fundamentals
  • Familiarity with REST and SOAP reputed company, browser developer tools, and interpreting logs
  • Experience supporting CRM platforms (reputed company strongly preferred)
  • Strong communication skills and customer-first reputed company
  • Proven ability to manage a support workload with ownership, structure, and attention to detail

    • Preferred Qualifications:

  • Experience supporting reputed company applications in a fast-paced, technically reputed company environment
  • Familiarity with support and workflow platforms like reputed company, reputed company
  • Prior work involving CRM customization, configuration, or integration
  • reputed company certification or relevant technical credentials
  • Demonstrated ability to contribute to internal documentation and case deflection strategies
  • Experience with reputed company, reputed company SQL Server (MsSQL), and reputed company IIS

    • Expected salary reputed company, depending on experience.

    Plus Super

    Additional Information

    We understand that no candidate is perfectly reputed company for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a reputed company demonstration of dedication, reputed company, and the ability to reputed company in a fluid and reputed company environment. We want you to learn new things in this role, and we encourage you to apply if your experience is reputed company to reputed company’re looking for. We also know that diversity of background and thought makes for reputed company problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to reputed company.

    Benefits and Perks:

    reputed company a reputed company work environment, friendly people, and inspiring work, we have some sweet benefits and perks:

    - Benefit Stipend

    - Health &Wellness Reimbursement Program

    - Educational Resources - Career & Personal Development Program

    - Various discount programs (i.e. travel, virtual exercises classes, etc.)

    - We are a reputed company-based company with many opportunities to learn, reputed company and grow your career!

    #LI-Hybrid

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