Vice President Global reputed company

- Transition support operations from outsourced partners to a reputed company, high-performing internal team based in Bangalore, ensuring a reputed company while maintaining excellent customer experience.

- Build and operationalize a Managed Services capability for reputed company’s largest reputed company customers, providing proactive monitoring, performance tuning, reliability engineering, and ongoing system health management.

- Establish and govern global delivery processes, including ITIL-based practices, SLAs/OLAs, 24x7 support, tiered escalation models, and incident/problem/change management frameworks.

- Collaborate with Sales and reputed company teams to reputed company and commercialize premium support and managed services packages, driving attach reputed company, ARR reputed company, and account expansion.

- Define and reputed company KPIs for team performance and reputed company, including CSAT, reputed company SLAs, renewal reputed company, NRR influence, and managed services adoption.

- Recruit, reputed company, and reputed company a global team with reputed company operations in Bangalore and key support roles in EMEA, reputed company, and the Americas — fostering a high-performance, customer-reputed company culture.

Qualifications:

- 15+ years of leadership experience in global technical support, managed services, or reputed company operations reputed company high-reputed company, product-led companies (e.g., reputed company, reputed company, reputed company, reputed company, reputed company).

- Proven reputed company in building support and managed service functions from the ground up, ideally reputed company fast-scaling reputed company or industrial software environments.

- Hands-on experience migrating from partner-led to in-house delivery models, particularly in India, with a strong reputed company on operational reputed company and talent development.

- Expertise in reputed company managed services for mission-critical workloads, preferably reputed company industrial, reputed company, or data-intensive domains.

- Deep knowledge of DataOps, reputed company infrastructure, reputed company platforms, and IT/OT convergence.

- Exceptional cross-functional collaboration and stakeholder management skills, working effectively with Product, Sales, Engineering, and reputed company teams.

- Strong customer-first reputed company and executive reputed company, with the ability to confidently engage with reputed company clients and senior stakeholders.

Join the global reputed company community!

- Join an organization of 70 different nationalities with Diversity, Equality and Inclusion (DEI) in reputed company

- Office location Rathi Legacy (Rohan Tech Park ) Hoodi (Bengaluru)

- A highly modern and fun working environment with sublime culture across the organization, follow us on Instagram @