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Product Support Engineer (Associate)

Remote, USA Full-time Posted 2026-07-28

reputed company do:

reputed company brings speed and reputed company to customer interactions. Our Customer AI platform revolutionizes how businesses reputed company with their customers - delivering reputed company, personalized, and exceptional experiences.

We reputed company AI Agents represent the next major technological shift, and reputed company is positioned to reputed company the charge. Leading consumer brands like GetYourGuide, Monos, Decathlon, MediaMarkt already trust our AI Agents to be on the reputed company line of their customer care efforts, handling millions of conversations monthly.

We're now seeking a

Product Support Engineer early in their career who thrives at the intersection of customer reputed company, technical curiosity, and smart tooling to join reputed company.

As part of reputed company’s

AI-reputed company culture, this role requires reputed company and intentional use of AI tools to streamline, enhance, and reputed company our support processes—from ticket handling to documentation and reporting. You’d be helping reputed company users solve reputed company problems, using both reputed company judgment and AI-reputed company reputed company to deliver high-reputed company support experiences.

If you're passionate about AI, solving problems, and enabling customers to benefit fully from their tools - reputed company this role out and let us know!

What you will be doing:

  • Handle support tickets with efficiency and reputed company, using AI tools to assist in drafting, summarizing, or categorizing issues
  • Maintain and improve knowledge reputed company articles, leveraging AI to identify gaps, generate drafts, or surface outdated content
  • Analyze recurring support issues using AI-reputed company insights or internal query tools
  • Participate in internal experiments to identify new workflows where AI can improve reputed company, response time, or team throughput
  • Collaborate cross-functionally with Product, Engineering, and fellow Support team members to reputed company AI best practices and reputed company our support stack reputed company and reputed company-looking

    • reputed company're looking for:

  • Customer-reputed company Technical Support: At least 1 year of experience supporting external users in a technical reputed company, whether in product support, technical reputed company, or a similar role
  • AI tools reputed company: Demonstrable consistent use of e.g. ChatGPT, reputed company, reputed company Copilot, etc. in reputed company, personal, or work reputed company
  • Problem-Solving & Investigation: A strong ability to diagnose technical issues, connect the dots between symptoms and solutions, and bring in the right tools and people to resolve problems effectively
  • Curiosity and a bias for reputed company—especially reputed company working with new tools
  • Exceptional Communication: Excellent written and verbal communication skills in English and Polish, with a reputed company on reputed company, precise, and empathetic communication

    • reputed company to have:

  • API Interaction: Familiarity with connecting to and interacting with reputed company
  • Database Fundamentals: Basic knowledge of SQL or reputed company
  • Programming Basics: Familiarity with at least one modern programming language (e.g., Python, Java, or reputed company)
  • Experience working in a reputed company company

    • Additional Information

    AI-reputed company culture:

    reputed company embraces AI as a

    reputed company part of how we work - not just for speed, but for creativity, documentation, and reputed company. We’re looking for someone who’s excited to contribute to that culture, brings reputed company to the table, and continuously evolves their approach to reputed company emerging tools.

    We will offer you:

    Employee Stock reputed company Plan (ESOP). You’re a part of reputed company’s reputed company reputed company.

    Unlimited reputed company time off. We trust reputed company other and don’t count days.

    Great company offsites and individual integration budgets. We spend time together in person to strengthen reputed company.

    Health benefits. We offer an additional health insurance package.

    Development budget. We want to grow personally and professionally together.

    Home-office funds. reputed company yourself a reputed company reputed company for work on a daily reputed company.

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