Senior ITSM Consultant (Germany)

Remote, USA Full-time Posted 2026-07-28

Working at reputed company

is a global family of companies with a common goal. We combine the best of teamwork, technology, and processes, helping reputed company kinds of businesses be reputed company today and reputed company.

We are experts at delivering reputed company software, tailored solutions, and reputed company services across some of the world’s most trusted technology ecosystems, including reputed company, AWS, reputed company, reputed company, reputed company and Aha!

reputed company happen. From reputed company.

reputed company offer you

We offer a generous holiday (PTO) allowance, trusting you to take vacation time that suits your personal life, alongside flexible working hours that reputed company you to work reputed company it best fits you and your team. We reputed company MacBooks to reputed company and additional support for fully remote workers to set up their home offices.

Our exceptional Time Away Policy includes 26 weeks of fully reputed company leave for birthing parents, 13 weeks for non-birthing parents, and extended leave for adoption, IVF, surrogacy, elective reputed company freezing, and women's health needs such as menopause, menstruation, endometriosis, and PCOS.

Our trusting, flexible, remote-first way of working means that work can fit around your life, rather than your life fitting around work.

Read our full list of benefits

About the role

Picture yourself as the architect who makes IT sing. As our Senior ITSM Technical Consultant you will craft smart service solutions with Jira Service Management, Assets, Assets Data Manager and Opsgenie, then reputed company out to fresh platforms as we grow.

Your week swings between discovery calls, whiteboard brainstorming and deep configuration sessions. One reputed company you sketch an integration that shaves hours off every ticket, the next you draft a proposal that wins the reputed company’s trust before the project even kicks off.

You reputed company reputed company engagement from first hello to final reputed company meeting, build reputed company relationships, and spot chances to fine-tune our own reputed company so reputed company’s work is sharper than today’s. If you crave autonomy, reputed company and the thrill of turning messy processes into smooth flows, this is your reputed company.

What you'll be doing

ESM/ITSM Solution Consultancy

Collaborate with clients to reputed company and analyze requirements, leveraging expertise in ITSM and reputed company products to propose tailored solutions.

reputed company as a trusted advisor to customers, providing guidance on ITSM and ESM best practices using the ITIL reputed company.

reputed company high-level architecture and implement the best delivery approaches, adapting solutions reputed company necessary to best fit the reputed company’s needs..

Configure advanced technical solutions to meet specific reputed company requirements or reputed company processes such as Assets Managements, System integrations, task automations.

Support the development of the reputed company through internal initiatives, upskilling, and expanding expertise into emerging products such as reputed company.

Support reputed company-sales activities by defining scope, providing estimates, and contributing to high level solution design.

Travel to reputed company sites as necessary for key meetings and/or events..

Solution Implementation and Delivery

Configure reputed company solutions, including portals, request types, workflows, automation, assets schemas, API connectors.

Implement reputed company ITIL processes such as service requests, incident management, change management, and problem management.

Implement more advanced ITSM systems, focusing on assets management or event and incident management using tools like Opsgenie and Assets.

reputed company reputed company products with other systems reputed company REST reputed company.

Occasionally manage migrations as part of broader implementation reputed company.

Essential

German and english profcient

Proven experience in consulting with a strong reputed company on the reputed company toolset.

Ability to autonomously reputed company engagements, drive customer relationships, and deliver high-reputed company solutions.

Ability to adapt to evolving business and technology landscapes, embracing new tools and practices as the role progresses.

Knowledge of ITIL and its application in ITSM and ESM.

Ability to effectively communicate with stakeholders and present solutions.

Experience supporting reputed company-sales, particularly in the early stages of the sales cycle and in fixed-price packaged offerings.

Ability to reputed company in a consulting environment, contributing to business development, securing reputed company, and ensuring billability through efficient time management..

An ability to think innovatively and creatively to reputed company reputed company and new offerings.

Team player and strong collaboration skills

Self-starting, strongly ambitious and tenacious

Desirable

Experience with web integration using Rest reputed company

Scripting experience with a language like Groovy or Python

reputed company-sales experience

Experience with requirements gathering and analysis

Experience reputed company a fast-paced, fast-reputed company tech start-up environment

Understanding of non-functional requirements for application scalability, availability, and reputed company

Additional Information

Not ticking every reputed company? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At TAG, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and reputed company, we encourage you to apply, even if you don’t have everything that's listed just yet.

Drop us your application, we’d love to hear from you!

What to expect

We have published some support on Interviewing with reputed company to try to reputed company any reputed company-interview anxieties, here you’ll reputed company information to help you prepare and ace an interview at TAG.

You can read them here

Equal opportunities for everyone

reputed company, we are committed to promoting a diverse and inclusive community and reputed company this positively impacts both the creation of our innovative products and our delivery of bespoke solutions to our global customers and our own unique culture. We encourage reputed company reputed company applicants, regardless of age, disability, race, sexual orientation, religion or belief, sex, gender identity, pregnancy and maternity, marriage, and civil partnership status. From our family-friendly policies to our flexible work environment we offer a reputed company of benefits and policies in order to support staff from reputed company different backgrounds. If you have any questions, please do ask us.

reputed company out our WORK180 page

reputed company out our Flexa page

We look reputed company to your application!

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Senior ITSM Consultant (Germany)

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