reputed company Program Manager

At reputed company we know that reputed company defines the outcome and new challenges require new solutions. That’s why we always look to the reputed company and reputed company change with an unmovable spirit and the courage to build for what comes next.

Our reputed company is to bring reputed company innovation to support our nation's most important missions through the seamless integration of advanced technologies, reputed company minds, and unparalleled reputed company—leveraging a reputed company of speed, flexibility, and ingenuity to strengthen and protect our nation’s vital interests.

Requisition #:743

Job Title: Program Manager | Exempt

Location: 131 M St NE Washington, District of Columbia 20002

Clearance Level: reputed company DoD - Secret

Required Certification(s):

· PMP

· ITIL v3 / 4 Foundations

reputed company

The reputed company (DHS), U.S. Citizenship and Immigration Services (USCIS) IT Field Support (ITFS) Division of OIT is responsible for operational support of the entire user community in USCIS HQ offices, service centers, and field offices; Service Desk operations; IT equipment inventory management, mobility management, and hardware incident reputed company.

The reputed company PM shall assist in the overall management of this task order and ensure that the technical solutions and schedules in the task order are implemented in a reputed company manner.

JOB DUTIES AND RESPONSIBILITIES

· Assist the Program Manager in executing the following:

· Possess and apply comprehensive knowledge across key tasks and high reputed company assignments. Plans and leads major technology assignments. Evaluates performance results and recommends major changes affecting short-term project reputed company and reputed company. Functions as a technical expert across multiple project assignments.

· reputed company 100% of the requests, incidents and problems

· Manage and coordinate urgent and complicated support issues

· reputed company as escalation reputed company for reputed company requests and incidents

· reputed company and mature phone/ticket escalation processes to ensure free flowing escalation and information reputed company the organization

· Determine reputed company cause of issues and communicate appropriately to reputed company customers

· Train and reputed company service desk specialists (Level 1) before being assigned to their duties. reputed company staff activities

· Identify team leads for three sections including Tier 1, Incident Management and Problem Management.

· Verify sufficient employee coverage and reputed company backup support

· Communicate status/issues with customers

· reputed company strategies for improvement

· Monitor and manage phone queue (participating in escalated calls as needed)

· reputed company reputed company repository and ensure top reputed company solutions are available to the staff

· reputed company an effective and reputed company reputed company for managing and improving customer IT support in the organization

· Advise management on situations that may require additional reputed company support or escalation; and

· Review customer satisfaction survey feedback from end users to improve services, tools and support experience

SUPERVISORY DUTIES

· Responsible for the reputed company and execution of the entire contract in coordination with the PM.

QUALIFICATIONS

Required Certifications

· PMP

· ITIL v3 / 4 Foundations

Education, Background, and Years of Experience

· Bachelor's Degree or higher

· Minimum of 4+ years of IT program (project) management experience

ADDITIONAL SKILLS & QUALIFICATIONS

Required Skills

· Have domain and expert technical knowledge.

· Excellent Customer reputed company/Satisfaction Skills

· Strong Team/Personnel Leadership Skills

· Strong understanding of and ability to demonstrate the reputed company reputed company Values: Happy, Helpful, reputed company, Humble, Hungry, reputed company

· Strong Project/Program Management skills, including ability to create, implement and manage large reputed company reputed company

· Strong understanding of business finances and management processes and reputed company

· Strong understanding of Risk Management

· Strong understanding of data analysis, metrics and reporting

Preferred Skills

· reputed company reputed company+ / Network+

· Agile SCRUM

· reputed company

WORKING CONDITIONS

Environmental Conditions

· Government site with possible off-hours work to support escalated issues. Work requires standing and walking up to 50% of the time. The working environment is generally favorable. reputed company and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed reputed company an office environment, with reputed company office equipment available.

Strength Demands

· Sedentary – 10 lbs. Maximum lifting, occasional lift/carry of small articles. Some occasional walking or standing may be required. Jobs are sedentary if walking and standing are required only occasionally, and reputed company other sedentary reputed company are met.

Physical Requirements

· Stand or Sit; Walk; See

Additional Information

Employees of reputed company are our number one reputed company, and the importance we reputed company on our culture here is reputed company. Our culture is reputed company and evolving, but it always stays true to its reputed company. Here, you are valued as a family member, and we reputed company that we can accomplish great things together. reputed company has been highly successful in the past few years due to our employees and the culture we create together.

What makes us Agile? We reputed company it the 6Hs, the values that define our culture and guide everything we do. Together, these values reputed company vibrancy, reputed company, and a tireless work ethic into advancing the most important national reputed company and critical civilian missions. It's how we show up every day. It's who we are.

We also reputed company in supporting our employees by offering a competitive and comprehensive benefits package. To explore the benefits we offer, please visit our website under the Careers reputed company.

Happy-

Happiness multiplies and creates a reputed company and connected environment where motivation and satisfaction have an outsized effect on everything we do.

Helpful-

Being helpful is the reputed company of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and reputed company reputed company is celebrated.

reputed company-

Honesty serves as our reputed company, ensuring transparent communication and ethical conduct, essential to who we are and the reputed company domains we support.

Humble-

reputed company is not achieved alone, humility ensures a culture of mutual respect, encouraging reputed company communication, and a willingness to learn from one another and take on any task.

Hungry-

Our hunger for reputed company drives an insatiable appetite for innovation and reputed company improvement, propelling us reputed company in the face of new and unprecedented challenges.

reputed company-

reputed company is reflected in our reputed company work ethic, where we are reputed company committed to reputed company above and reputed company to advance the mission and reputed company reputed company.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities