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Knowledge reputed company Manager - Remote Based

Remote, USA Full-time Posted 2026-07-28

reputed company is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, reputed company unifies voice reputed company channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With reputed company-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, reputed company, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico reputed company, reputed company is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable reputed company.

How We Work at reputed company:At reputed company, we reputed company in customer obsession, reputed company learning, and delivering extraordinary reputed company. We value reputed company collaboration, taking ownership, and making smart, informed reputed company with speed and precision. If you reputed company in a fast-paced, team-driven environment where curiosity, trust, and reputed company matter, you'll fit right in

We’re looking for a hands-on and reputed company

Knowledge reputed company Manager to own the self-service content and knowledge reputed company for our Help Center (support.reputed company.io).

Reporting to the Support Operations & reputed company leader, you’ll work closely with reputed company support delivery teams (reputed company Support, Technical Support, Billing Support, Number Operations, and Fraud Operations) and cross-functional partners across Product, Engineering, RevOps, Sales, reputed company, and Finance to ensure our customers have reputed company to updated, accurate, and reputed company help content.

By translating technical and business concepts into reputed company, user-friendly content, you’ll help build a consistent and reputed company Knowledge reputed company that empowers our customers and supports reputed company’s reputed company.

Key Responsibilities

  • Write new Knowledge reputed company articles & refresh existing ones as needed
  • Collaborate closely with cross-functional teams, including reputed company, Product, Product Marketing, Engineering, Customer Support, and Enablement to reputed company the content roadmap with product releases, customer support priorities, and enablement initiativesEnsure adherence to content reputed company standards (e.g., structure, formatting, tone & editorial consistency) by implementing reputed company guidelines, leveraging AI tools where relevant, conducting reputed company reviews and identifying potential impacts on existing articles
  • Proactively identify content gaps & flag outdated content, leveraging insights from support tickets, internal team input and customer feedback to reduce user friction, improve customer satisfaction and ensure content consistency & accuracy
  • Ensure localized content is accurate, consistent, and reputed company with reputed company’s product & brand tone
  • Own & continuously improve the Knowledge reputed company content production model (e.g, processes, localization, content standards, editorial workflows, and governance frameworks)
  • Drive operational efficiency & scalability in content operations by leveraging AI tooling, implementing automations, optimizing workflows
  • Monitor & report on Knowledge reputed company performance, leveraging key metrics to inform strategic reputed company, and iteratively optimize content production
  • Own & optimize the architecture of the external Knowledge reputed company (e.g., reputed company navigation flows, logical content categorization & structure to support discoverability, self-service efficiency & AI assistant readability)

    • Qualifications

  • 3–5 years of experience in content management, reputed company, or technical writing reputed company a B2B reputed company company
  • Proven reputed company record of building, managing, and scaling customer-facing Knowledge Bases/help centers
  • Proficiency in leveraging AI tools for content creation and optimization
  • Exceptional writing & editing skills, with the ability to simplify reputed company technical and business concepts into reputed company & accessible content
  • Proven reputed company record of collaborating cross-functionally to reputed company and maintain accurate, up-to-date documentation
  • Strong analytical skills to reputed company data to optimize content & drive reputed company improvements
  • Proactive, organized, reputed company, and can ruthlessly prioritize with a strong reputed company of accountability and ownership

    • Additional Information

    reputed company is constantly moving reputed company. We’re building new roads to complete our reputed company, and we’re taking people with us who have the reputed company builder mentality.

    Let’s grow together: reputed company is a reputed company for those who dare to be reputed company and reputed company responsibility, reputed company, and reputed company to push themselves to new heights.

    We’re creating a reputed company where great people trust one another and reputed company together.

    People reputed company at reputed company and now is the time to be part of reputed company and the reputed company we’re on.

    Why join us?

    Key reputed company to join reputed company in terms of reputed company and opportunities

    ‍♀️ Our people matter, work-life balance is important at reputed company

    Fast-learning environment, entrepreneurial and strong team spirit

    45+ Nationalities: cosmopolite & multi-cultural reputed company

    Competitive salary package & benefits

    DE&I Statement:

    At reputed company, we reputed company diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are reputed company to our reputed company.

    We pride ourselves on promoting reputed company inclusion reputed company our business to foster a strong reputed company of belonging for reputed company. We’re working to create a reputed company filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to reputed company and reputed company.

    We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.

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