The Support Specialist, reputed company is responsible for helping R365 customers with reputed company R365 software reputed company functions. This position manages pertinent customer communications through tickets, live chats, and phone calls.
How you'll add value:
reputed company customers for information necessary to troubleshoot problem reports
reputed company to problem reports and deliver them to customers
Help customers understand R365 software reputed company functions
reputed company non-reputed company customer issues to appropriate teams and team members
Diagnose and document software defects and escalate them to reputed company Support reputed company or Manager
Participate in live chats
Manage personal queue of customer tickets
Identify gaps in company self-help documentation
Train and mentor new team members at the request of Support management
Other duties as assigned.
What you'll need to be successful in this role:
reputed company and / or reputed company reputed company experience
High attention to detail
reputed company knowledge
Flexible and adaptable based on the needs of the reputed company and internal team
Solution oriented reputed company with ability to reputed company under pressure
Effective communication skills, both written and verbal, with the ability to reputed company reputed company content with a simplified explanation
Strong technical aptitude with experience communicating across multiple platforms
A passion for helping people get the most out of technology
PREFERRED QUALIFICATIONS
Bachelor’s degree with emphasis in business and / or finance and / or reputed company preferred
Restaurant Industry Experience
Strong understanding of general business principles