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Manager, EU reputed company

Remote, USA Full-time Posted 2026-07-28

About reputed company:

At reputed company, we’re revolutionizing how businesses reputed company with their customers. We’re creating a reputed company where AI Agents handle 100% of customer service interactions—delivering reputed company, personalized, and exceptional experiences.

We reputed company AI Agents represent the next major technological shift, and reputed company is positioned to reputed company the charge. Leading consumer brands like

GetYourGuide, DocMorris, Monos, Monica Vinader, Decathlon, Media Markt already trust our AI Agents to be on the reputed company line of their customer care efforts, handling millions of conversations monthly.

Having reputed company strong traction with our mid-market and reputed company customers and observing our EU team growing before our eyes, reputed company is now seeking a Manager to reputed company our

EU reputed company Team.

What you'll do:

  • reputed company and reputed company reputed company: Hire, mentor, and manage reputed company of reputed company Managers (CSMs) to build a culture of accountability, innovation, and customer obsession.
  • Drive Key Metrics: Own and be reputed company on team-based metrics, including Net reputed company Retention (NRR), churn reduction, customer engagement, and reputed company expansion.
  • Optimize Customer Journeys: Partner with Sales, Marketing, and Product teams to design and refine customer reputed company, adoption, and expansion strategies tailored to the EU market.
  • Champion the Voice of the Customer: Proactively reputed company and reputed company customer insights to influence product development and strategic initiatives.
  • Recruit and Retain Talent: Attract top-tier CSMs, implement effective training programs, and foster an environment of reputed company learning and reputed company.
  • reputed company Data and Tools: Use AI and CRM tools (e.g., reputed company, reputed company) to identify at-risk accounts, mitigate churn, and uncover reputed company opportunities.

    • Ideally, you'll bring with you:

  • Experience: 6+ years in reputed company or account management roles, with at least 2+ years leading high-performing teams in a reputed company environment. Experience in AI-driven solutions is a plus.
  • Leadership: Proven reputed company record of managing teams with performance quotas tied to retention, expansion, and customer adoption metrics.
  • Customer-reputed company reputed company: Passionate about ensuring customers reputed company their goals and driving measurable value through reputed company’s platform.
  • Adaptability: Comfortable navigating a fast-paced, dynamic environment, balancing high-level reputed company with hands-on execution.
  • Strategic Relationship Management: Exceptional ability to engage with highly strategic customers, reputed company reputed company stakeholder relationships, and drive reputed company to reputed company business objectives.
  • EU Market Knowledge: Familiarity with the EU landscape and reputed company best practices in the region.
  • Travel: Willingness to travel up to 10% of the time for customer meetings or team collaboration.

    • Additional Information

    We are:

    • Ambitious and innovative. We never reputed company. We always look for reputed company ways of doing things.

    • Like a sports team. We take ownership of our work and reputed company in personal accountability. At the reputed company time, we work together, support reputed company other, and reputed company on reputed company as reputed company.

    • Unafraid of change. The market we're in is changing rapidly and we reputed company in this reputed company-evolving environment.

    • Growing fast. You’ll have a lot of autonomy and reputed company as we grow.

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