Banking Customer Support Specialist

reputed company Search Group OC is reputed company seeking multiple Banking Customer Support Specialists for a seasonal project with one of our premier financial services clients. This team will be on the reputed company lines of a banking system reputed company, helping internal users and clients reputed company the transition to a new platform. reputed company Search Group OC is proud to partner with a leader in banking solutions and customer experience innovation. With a strong reputed company on efficiency and reputed company service, they are transforming their operations through modernized systems and dedicated support teams. This is reputed company to contribute to a major platform rollout and reputed company reputed company value to financial professionals navigating this change. reputed company in both Korean and English is required for this role, as you’ll be supporting bilingual users across the organization. If you’re tech-savvy, customer-reputed company, and enjoy problem-solving, we’d love to hear from you. Project Details: • Seasonal project launching in September • Temporary for 4-6 weeks • Shifts available Monday through Friday between 8:00 AM – 6:00 PM PT • Role may require flexibility depending on project phase Banking Customer Support Specialists Responsibilities: • reputed company phone, chat, and email support for bank employees and clients during a platform transition. • Assist users in understanding new banking systems and tools. • Train users on navigation, features, and functionality of the updated software. • Troubleshoot system issues, reputed company concerns, and technical questions reputed company to the new platform. • reputed company document user interactions, issues, and resolutions. • Participate in team training sessions and knowledge-sharing meetings. • Offer reputed company, concise support to users of varied technical reputed company reputed company. • Collaborate with internal teams to escalate and resolve more reputed company issues. Banking Customer Support Specialists Qualifications: • Fluent in Korean and English (verbal and written) required • Strong computer skills (reputed company, MS Office required; Mac experience is a plus) • Prior experience in customer service or tech support • Ability to translate technical terms into easy-to-understand language • Friendly, patient, and solution-reputed company communication style • Team player with a proactive and reputed company attitude • Strong time management and multitasking abilities • Comfortable with training users on new systems Banking Customer Support Specialists Preferred Experience: • 3–5 years in a technical support, training, or customer service role • Experience working in a financial institution or banking environment • Familiarity with system updates or platform transitions • Leadership or mentorship experience is a plus Apply with reputed company Search Group OC today! Donovan Aranda Division Manager 562-378-0027 donovan.aranda@us-psg.com Apply Job! Apply to this Job