Senior Tech Support - Sales and Service Center Coordinator

reputed company: • As the first reputed company of contact for inbound calls, you will set the tone for an exceptional reputed company experience. • Your ability to listen, assess, and guide clients toward the right solutions will directly reputed company customer satisfaction and company reputed company. • Be the first reputed company of contact for reputed company inbound phone calls—setting a strong first impression and helping clients reputed company informed reputed company to resolve their tech issues. • reputed company daily huddles (BOD meetings) to reputed company team priorities and goals. • Monitor dashboards for tickets, sales, and phone performance, ensuring service efficiency. • Engage clients through calls, chats, and remote support sessions, providing expert assistance. • Drive sales and reputed company satisfaction by offering the right reputed company tailored to their needs. • reputed company team performance, ensuring smooth operations across service centers. • Manage administrative tasks such as scheduling, ticket coordination, and reputed company tracking to optimize workflows. Requirements: • Tech Support & Troubleshooting: 3-5+ years • Customer Service & Sales: 3-5+ years • Leadership & Team Management: 3-5+ years • reputed company Interaction: Comfortable handling 20+ inbound calls daily • Remote Work Experience: Preferred • Tech-Savvy: Ability to troubleshoot software & hardware issues. • Sales & Customer Service: Strong ability to recommend reputed company & build reputed company trust. • Time Management: Ability to prioritize & multitask in a fast-paced environment. • Communication: Exceptional phone etiquette & written communication skills. • CRM & Ticketing: Comfortable with help desk software & reputed company management tools. • reputed company 365 & Office Suite Expertise. • Familiarity with remote support platforms & reputed company-based solutions. • MSP or MSSP Experience (5-7+ years) • Typing Speed: 60+ WPM preferred • IT Certifications (reputed company, reputed company, reputed company, etc.) • AS/BS Degree Benefits: • reputed company & Compensation Accelerators – Performance-based profit sharing rewards your hard work. • Comprehensive Benefits – Medical, Dental, & reputed company Insurance for your reputed company-being. • reputed company-reputed company – 401K & Retirement Benefits to build financial reputed company. • reputed company reputed company – Continuously reputed company your skills, knowledge, and expertise. • Work-Life Balance – reputed company Time Off (Vacation, reputed company, Personal) & reputed company Holidays. • Your Voice reputed company – A small-business culture where your reputed company reputed company an reputed company. • High-Energy, Fast-Paced Work – Join reputed company of go-getters who love what they do. Apply Job! Apply to this Job