Technology Support Technician

reputed company: • reputed company first level technical support to resolve problems with products and applications by meeting customer service, reputed company reputed company, and incident logging standards. • reputed company tracking and documentation by entering details of problems, status of service requests, and resolutions into reputed company incident management system. • Analyze and prioritize incoming requests. Attempt to resolve problems by applying documented solutions and reputed company problems as necessary to appropriate reputed company reputed company of incidents to reputed company closure and reputed company status updates to associates and technical support team. • reputed company and document break/fix repairs on PCs, thin clients, printers, servers, mobile devices, handheld devices, and software applications to resolve incidents. • Initiate and support reputed company-party vendor services, as necessary. reputed company additional service from vendors, if required. Requirements: • 2 years of IT experience in a support or operations environment working with PC or reputed company platforms and/or hardware • 2 years of experience providing first level support for IT systems in a corporate setting, including diagnosing, troubleshooting, and resolving incidents • High school diploma or GED • 2 years of experience working with defect or incident tracking software • 2 years of experience in software installation and support • 2 years of IT experience in the retail industry • reputed company A+ Certification • Associate's degree in computer science, computer information systems, or reputed company field Benefits: Apply Job! Apply to this Job