Director - Customer Success, Acute & Payer

Description: • Reporting to the VP, Customer Success, the Director of Customer Success will be responsible for our Acute & Payer (A&P) client success, value realization and growth across US and Canada. • This position will lead, coach and manage a team of Customer Success Managers and serve as a first point of escalation as needed. • This team is responsible for supporting our Acute (Provider) enterprise and strategic customers. • This position will be remote and will manage a team that is also remote. • We may require travel to client locations and to our corporate offices in Salt Lake City, Utah and Toronto, Ontario, Canada. Requirements: • Track record of successfully leading enterprise / SaaS customer success teams • Understanding of the healthcare industry - specifically acute and provider areas • Health Tech background and experience strongly preferred • Experience in roles with accountability over metrics and/or P&L • Experience in accountability for net revenue retention and customer value and health • Understands how to translate product to solution to value helping to support NPS and KLAS scores • A strong collaborator who will be able to work with sales, professional services and other leaders to ensure success across the business value stream • Strong judgment on when and how to escalate • A strategic thinker who can partner with stakeholders on how to approach and drive success in the state • A quick study on all things in the market who can grasp the complicated dynamics of our customers • Strong people manager that can motivate the team • Solution oriented that will not just surface problems, but propose solutions and work collaboratively to execute on them Benefits: • Base salary range for this position is $162,000 - $180,000 + bonus + equity + benefits. • Salary ranges are determined by job and level. • Individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. • Recruiters can share more information about total rewards package during the hiring process. Apply Job! Apply to this Job