Certified Medical Assistant, Bilingual

Description: • Receive and respond to prescription refill requests through various communication channels, including phone, email, fax, and Telephone Encounter • Verify the validity and accuracy of prescription refill requests received, ensuring compliance with regulatory guidelines • Prepare and dispense prescription refills accurately and efficiently, following established organizational protocols and procedures • Demonstrate exceptional customer service skills when interacting with internal and external stakeholders, providing clear and comprehensive information • Compile and analyze data to track key performance indicators related to prescription refill processing, presenting findings to departmental leadership, and identifying trends • Adhere to assigned schedules and quality metrics, maintaining productivity and efficiency in prescription refill processing • Provide administrative support to clinical staff and managers for special projects, studies, and reports related to medication refill programs • Collaborate with interdisciplinary teams to optimize workflow efficiency and enhance patient care outcomes Requirements: • Minimum of High School Diploma or GED • Minimum of 1 years experience in a retail pharmacy • Extensive knowledge of the Medicare Part D, particularly the pharmacy record review, claims, billing and reimbursement rules • Working knowledge of HIPAA Privacy and Security Rules and CMS security requirements • Working knowledge of Medicare Part B and Part D coverage guidelines and payment methodologies • Preferred Education, Experience & Skills Bilingual, National Certification • Language Ability: Ability to read, analyze, and interpret company software, guidelines, health references, professional journals, technical procedures, or governmental regulations • Ability to effectively present information and respond to questions • General writing skills and ability to produce work free from typographical or spelling errors • Proficient Bilingual Language Skills- Read, Write, Speak (Spanish and English) • Technical skills: Basic PC and keyboarding skills required • Ability to handle multiple line phone systems, pagers and paging systems preferred • Working knowledge of Microsoft Office, Internet and e-mail • Certificates and Licenses: Pharmacy Technician: Certified Pharmacy Technician (CPhT) current, unrestricted license is required • Medical Assistant: must have a verifiable and nationally recognized certificate Benefits: • Health, dental, and vision insurance • 401(k) plan with company match • Paid time off (PTO) and holidays • Flexible spending accounts (FSAs) • Employee wellness programs • Career development opportunities Apply Job! Apply to this Job