Call Center Representative- Remote- Indianapolis

Position Title: Service Center Assistant - (Remote Work) Location: Indianapolis, IN 46278 Duration: Short term Contract- Can extend up to 1+ year Pay Rate: $17.00/hr on W2 Shift : 8am -5pm Note: No Interview- Direct Offer Initial 3 days need to be onsite and there after 100% Remote Work About BCforward Established in 1998, BCforward, a Black-owned firm headquartered in Indianapolis, IN, pioneers workforce management and digital product delivery solutions globally. With a team of 6,000+ consultants across the world, they champion human potential, guided by core values of People-Centricity, Excellence, and Diversity. As a market leader, BCforward provides a best-in-class workplace, emphasizing equal opportunity employment and fostering a culture of accountability and optimism. PRIMARY PURPOSE : • To expedite the claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions. Essential Functions And Responsibilities • Acts as primary liaison with customer in solving problems related to the application process and service. • Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process. • Educates and informs the customer by telephone, written correspondence and/or the claims system about the documentation required to process a claim, required time frames, payment information and claim status. • Enters verbal and written application information that meets both the internal and external customer's requirements accurately into the claims management system. • Assigns new claims to the appropriate claims handler. • Directs customer calls to the correct person at all locations. • Participates in and maintains a quality service culture within the Customer Service Team. • Attendance during scheduled work hours is required. Additional Functions And Responsibilities • Performs other duties as assigned. • Supports the organization's quality program(s). Qualifications: • Education & Licensing High school diploma or GED required. • Experience One (1) year customer service experience or equivalent combination of education and experience preferred. • Experience in an inbound call center preferred. • Skills & Knowledge knowledgeable in disability plan eligibility, coverage and benefits. • Good customer service skills. • Excellent oral and written communication, including presentation skills, PC literate, including Microsoft Office product. • Strong organizational skills. • Good interpersonal skills. • Ability to work in a team environment. • Ability to meet or exceed Performance Competencies Education: • High School Graduate/GED Job Types: Full-time, Contract, Temporary Pay: $17.00 per hour Expected hours: 40 per week Schedule: • 8 hour shift Education: • High school or equivalent (Required) Experience: • Call Center/ Customer Service: 1 year (Required) Location: • Indianapolis, IN (Required) Work Location: Remote Apply Job! Apply to this Job