Director - Career Readiness

Description: • The Director of Career Readiness leads the Career Readiness team within Learner Services, driving strategic initiatives that prepare students for professional success. • Oversees the development and execution of student support programs focused on mock interviews, resume building, and overall career readiness. • Identify and implement opportunities to enhance processes across the student life cycle by collaborating with cross-functional teams. • Partner closely with the Learner Services Director team to strengthen and evolve the institution’s career readiness strategy. • Apply strong analytical skills and attention to detail to assess program effectiveness, identify trends, and inform continuous improvement efforts. • Collaborate with internal stakeholders to diagnose process inefficiencies and co-create innovative, student-centered solutions. • Foster a collaborative and professional work environment by supporting employee development, promoting career growth, and ensuring alignment with organizational values. • Lead, coach, and develop team members, fostering a culture of wellness, recognition, and engagement. Requirements: • Bachelor’s degree or equivalent experience. • 5 years of experience managing student services, or similar function for a large call center organization. • Ability to submit detailed requirements for system development and reporting efforts. • Ability to develop training and innovate materials to improve knowledge gaps • Strong operational, organizational, analytical, and technical skills. • Ability to professionally communicate fluently in verbal and written English. • Ability to contribute to a diverse and inclusive work environment. • Computer literacy/basic computer skills to effectively navigate and utilize the technology required for the role. Benefits: • Medical (including prescription), Dental, Vision (UMA subsidized) • FSA/HSA (Depending on Medical Plan chosen) • $50,000 Life Insurance (UMA paid) • Additional Voluntary Life Insurance (Team Member paid) • Employee Assistance Program – EAP (UMA paid) • Long Term Disability (UMA paid) • Short Term Disability (Team Member paid) • Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid) • Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off • 401k (eligible upon completion of 90 days of employment and must be at least 21 years of age) • Pet Insurance • Identity Theft Protection Apply Job! Apply to this Job