Workforce Development Coordinator

Workforce Rep Sr (Contract-to-Hire) Location: 100% Remote (based in Plymouth, MN) Schedule: Mon–Fri, 7:00 AM – 3:30 PM CST Pay Rate: $20-25/hour Type: 6-Months (potential to convert!) Overview: Join one of the nation's top healthcare organizations to support workforce operations for the NYC Health + Hospitals. You'll play a critical role in forecasting call volumes, scheduling staff, and ensuring service level targets are met within a high-volume contact center environment. What You’ll Do: • Develop and manage long-term, mid-term, and daily forecasting & scheduling plans • Use WFM tools (NICE InContact CXone preferred) to simulate staffing and capacity needs • Build operational reports using Excel (pivot tables, graphs, performance dashboards) • Collaborate with leadership to ensure performance metrics and service levels are met • Conduct load balancing and analyze business drivers for staffing strategies Must-Have Skills: • 2+ years Excel (pivot tables, reports, graphs) • 1+ year WFM forecasting/scheduling in contact centers • Clear communication and ability to work with leadership • Experience with both part-time and full-time scheduling Nice-to-Haves: • 2+ years WFM experience • Knowledge of NICE InContact CXone • Experience in 24/7 multi-skilled call centers Benefits through Pride Global: Medical, dental, and vision insurance, 401(k), accident & critical illness coverage, legal and pet insurance, EAP, and exclusive employee discounts. #JD-E2EProf Job Types: Full-time, Contract Pay: $20.00 - $25.00 per hour Expected hours: 40 per week Benefits: • 401(k) • Dental insurance • Health insurance • Vision insurance Work Location: Remote Apply Job! Apply to this Job