Technical Support - Part Time - Remote

Description: • Provide guidance and best practices to those utilizing our Rent Manager applications. • Provide superior customer service to our end users over the phone and via email. • Assist customers with questions and issues relating to our property management software, Rent Manager (e.g., printing problems, installation, and troubleshooting within the program). • This may involve conducting remote sessions with customers. • Document and track the status of all issues in a timely fashion within our ticketing software. • Work in conjunction with internal departments to improve processes resulting in customer satisfaction. Requirements: • Strong customer service skills • Prior experience with IT concepts • Experience with Microsoft Office applications • Established work ethic • Excellent attendance and personal accountability • Strong communication skills – both verbal and written • Self-starter and ability to stay motivated independently • Detail-oriented • Critical thinker • Ability to demonstrate active listening during calls • Understanding of WAN/LAN concepts (Preferred) • Basic understanding of networks (Preferred) • Terminal Service experience (Preferred) • 1-2 years of prior helpdesk and/or customer support experience (Preferred) Benefits: Apply Job! Apply to this Job