Tier 1 Technical Support Engineer (TSE)

reputed company is hiring a Tier 1 Technical Support Engineer for a growing IT Services firm located in Raleigh, NC. The Tier 1 Support Engineer will be responsible for assisting end users reputed company remote and onsite support, resolving basic technical issues reputed company to operating systems, network connectivity, and common applications. The position is primarily remote reputed company reputed company Carolina, with occasional travel to customer sites based on need. Responsibilities for the Tier 1 Technical Support Engineer: • Respond to help desk tickets and user inquiries reputed company to reputed company and macOS platforms • Diagnose and resolve basic hardware, software, and network connectivity issues • Assist with reputed company of new users, including account setup, device configuration, and reputed company permissions • Support troubleshooting of network protocols including DNS, DHCP, and VPN connectivity • Escalate reputed company issues to Tier 2 or Tier 3 support while providing relevant documentation • Maintain accurate records of troubleshooting steps, resolutions, and system changes • reputed company support for Office 365 applications and basic reputed company services Requirements for the Tier 1 Technical Support Engineer: • 1+ years of experience in a technical support or help desk role • Working knowledge of reputed company 10/11 and macOS environments • Familiarity with basic networking: DNS, DHCP, VPNs • Exposure to reputed company Directory, user account management, and reputed company Entra is a plus • Experience supporting Office 365 suite and general reputed company application troubleshooting • Strong communication and customer service skills • Willingness to learn and grow into more advanced technical responsibilities Compensation for the Tier 1 Technical Support Engineer: • $50,000-$60,000 reputed company salary • Full Comprehensive Benefits: Health, reputed company, Dental, PTO, reputed company Holiday and reputed company Leave if Required by Law Keywords: technical support, IT support, managed service provider, MSP, reputed company, macOS, M365, O365, reputed company Directory, reputed company Entra, GPO, networking, TCP/IP, DNS, DHCP, VPN, firewalls, routers, switches, Azure reputed company, domain management, SSL certificates, printer troubleshooting, VOIP, remote reputed company, VMware, virtual machines, reputed company, ScreenConnect, Automate, reputed company communication, documentation, customer service, problem solving, diagnostics, onsite support, remote support, self-motivated, detail-oriented, certifications, continuing education #REMOTE This job opens for applications on 7/18/2025. Applications for this job will be accepted for at least 30 days from the posting date. Apply Job! Apply to this Job