Marketing Supervisor

Description: • Lead and Inspire : Motivate and guide the call center team to deliver exceptional customer service and surpass sales targets • Drive Performance : Develop and implement strategies to boost lead generation, conversions, and overall productivity • Optimize Processes : Oversee and enhance call center workflows for greater efficiency and impact • Ensure Compliance : Maintain strict adherence to industry regulations and company standards • Foster Growth : Cultivate a positive, results-oriented work environment that empowers team members • Strategize and Execute : Design and execute initiatives to strengthen call center operations and achieve organizational goals Requirements: • Experience : At least 4 years of call center management / as a supervisor of a team with a proven record of success • Typing Speed : Ability to type at 70 WPM for efficiency and productivity • Bilingual Skills : Fluent English and Spanish for effective communication with diverse audiences • Charisma : A compelling presence that energizes and engages both team members and customers • Sales Expertise : Minimum of 5 years of proven sales experience, consistently meeting or exceeding targets • Confidence : Strong leadership abilities, sound judgment, and the capacity to inspire trust • Industry Familiarity : Working knowledge of at least one of the following: auto insurance, roofing, legal claims, or personal injury appointment setting • Leadership Skills : Demonstrated success in elevating call center performance and customer satisfaction • Problem-Solving : Ability to make critical decisions under pressure while maintaining clarity and focus • Organization : Excellent time management and organizational skills for juggling multiple responsibilities • Technical Knowledge : Familiarity with call center software and technology • Motivational Skills : Talent for inspiring staff to exceed goals and maintain high morale • Target Management : Experience setting, tracking, and achieving performance targets • Regulatory Knowledge : Understanding of industry regulations and standards to ensure compliance Benefits: • Competitive Compensation : Earn $10 per hour with opportunities for performance-based bonuses • Ongoing Training : Access continuous skill development and growth opportunities • Supportive Environment : Collaborate in a friendly, team-focused work culture • Career Advancement : Unlock potential for upward mobility in a rapidly expanding company Apply Job! Apply to this Job