RVP - Portfolio Leader

Description: • Lead a team of CSMs & CSALs, forecasting growth, excellence and High Performing Culture • Execute strategies for Signature Success Plan renewals and growth across the assigned portfolio • Engage in top Signature Success prospects by providing direct customer-facing presales support, and formulating strategies to accelerate deal close. • Actively engage in account strategy and be a part of executing the strategy for select accounts. • Foster executive relationships with covered customers and internally to drive value of Signature investment. • Ensure the team successfully delivers the obligations and entitlements of the Signature offer • Proactively identify and remediate high-risk customers, and address & resolve complex customer blocking issues. • Own the direct relationship with Sales leaders aligned to your Operating Unit (OU) and build successful partnerships with broader stakeholders serving this OU to achieve common goals. • Work closely with peers and selling partners on capacity planning for Signature obligations. • Align customer allocations with Signature coverage, manage team-based allocations, and synchronize additional cloud resources as needed. • Develop at-scale strategies for driving Premier Success entitlement consumption to mitigate attrition and increase adoption. • Deliver operating unit targets and key performance metrics through operational execution and discipline. • Stay informed on market trends, risks, and opportunities specific to customers and industries, communicating insights to stakeholders and Operating Unit (OU) leaders. • Be an inspirational leader and create a vibrant, inclusive culture that inspires people to do their best work. Requirements: • Previous leadership roles with direct experience in customer success and team management. • The ideal candidate has Nonprofit or NGO industry experience. • The ideal candidate has experience leading global teams. • Proven success in establishing a clear vision and driving change within a customer-facing organization. • Coupled with a customer-centric mindset and strong critical thinking, exhibits the ability to use data and insights to identify trends and risks, and inform strategies, tactics and execution. • Demonstrates excellent communication skills to bridge between various teams and levels, and negotiation skills both with customers and internally. • Experience in building executive relationships and driving/influencing change with complex Enterprises. • Showcase a proven track record in building a high-performing team, including performance management, talent management, recruitment, retention, and development. • Experience with Enterprise-scale organizations and demonstrated leadership to make rapid decisions and problem-solving in this environment. • Track record of delivering against targets and KPIs. • Familiarity with Salesforce's product offerings, services, and the larger industry landscape. Benefits: • time off programs • medical • dental • vision • mental health support • paid parental leave • life and disability insurance • 401(k) • employee stock purchasing program Apply Job! Apply to this Job