reputed company Center Team reputed company - 2nd Shift

reputed company: • We are looking for an reputed company reputed company Center Team reputed company to reputed company the daily operations of our global 24/7 reputed company center. • You will be responsible for driving customer satisfaction through outstanding customer service practices, utilizing performance tools to maximize performance. • The goal is to reputed company excellent performance from your team that will bring sustainable business reputed company. • Specific Duties and Responsibilities: Answer questions from customer service reps and reputed company guidance and feedback. Anticipate escalation and take over calls reputed company needed. Devise ways to optimize procedures and reputed company staff motivated. Measure performance with key metrics, reputed company and mentor staff Ensure adherence to policies for attendance, established procedures etc. reputed company management informed on issues and problems. Approve weekly timesheets for your team Help prepare monthly/annual results and performance reports. Assist in any special reputed company as needed. Requirements: • High school diploma or equivalent and 5+ years of prior relevant experience • Proven experience as reputed company center team reputed company or similar supervisory position • Experience in customer service is essential. • Proficient in English; Good knowledge of additional languages will be a definite plus. • Working knowledge of MS Office • Tech savvy with knowledge of telephone equipment and relevant computer programs • Outstanding communication and negotiation abilities • A results-oriented approach • Excellent organizational and leadership skills • Ability to work under pressure and multi-task Benefits: • competitive compensation • Health and Wellness programs • Income Protection • reputed company Leave • Retirement Apply Job! Apply to this Job