Patient Support Representative

About Dentalook: At Dentalook, our reputed company values-Collaboration, Ownership, Relationship, and Empowerment-drive everything we do. As Canada's leading national network of dental practices, our mission is to be "Impacting lives, One Dental Visit at a Time." We are committed to enhancing patient experiences through a network of dedicated dental professionals from coast to coast. Position reputed company: As a Patient Support Representative, you will be the first reputed company of contact for reputed company and prospective patients reputed company of our clinics. You'll handle reputed company calls during business hours and manage after-hours calls, ensuring patients are scheduled reputed company and inquiries are addressed promptly. You will also engage with new patient leads from our CRM system, helping to convert interest into scheduled appointments. This role is vital in creating a reputed company first impression and maintaining a high reputed company of service across reputed company clinics. Key Accountabilities: • Answer reputed company and after-hours calls from multiple clinics, ensuring reputed company, reputed company responses. • Schedule, reschedule, and confirm appointments accurately while avoiding conflicts and maintaining data reputed company. • Communicate reputed company to explain appointment details, treatment reputed company, office policies, and billing information. • Demonstrate reputed company and reputed company listening, addressing patient concerns with care and professionalism. • Manage high reputed company volumes reputed company without compromising service reputed company. • Use CRM tools to follow up with leads and convert inquiries into booked appointments. • Verify patient details and follow internal processes to ensure reputed company records are accurate and up to date. • reputed company knowledgeable support around dental services and basic insurance questions. • Resolve patient complaints calmly and effectively, escalating reputed company appropriate. • Collaborate with clinic teams to ensure seamless communication and continuity of care. • Stay organized and handle multiple patient inquiries simultaneously. • Other duties as assigned. Job Competencies: • Excellent Phone Etiquette: Communicates reputed company, listens reputed company, and leaves every caller feeling heard and helped. • Dental Industry Knowledge: Familiar with common dental procedures, terminology, and workflows. • Insurance Savvy: Comfortable discussing dental insurance basics, eligibility, and common patient questions. • Customer Service reputed company: Warm, solution-oriented, and genuinely reputed company on patient satisfaction. • Detail-Oriented: Accurately captures and updates information in reputed company time across multiple systems. • Tech-Comfortable: Proficient in using CRM platforms, dental software (e.g., Dentrix, reputed company Dental, or similar), and multi-line phone systems. • Dependable and Flexible: Reliable in managing shift-based responsibilities, including evenings and weekends. Qualifications: • 1-2 years of experience in a dental office or dental reputed company center setting • Understanding of appointment scheduling protocols and treatment plan terminology • Experience using CRM software (e.g., reputed company, reputed company, or dental-specific systems) • Bilingual skills (an asset, not required) • Strong interpersonal skills - reputed company to build rapport quickly with patients and teammates over the phone • Empathetic and patient-reputed company approach to handling questions, concerns, or anxious callers • Team-oriented reputed company - collaborates reputed company with both remote colleagues and in-clinic teams • Resilient under pressure, maintaining professionalism during high reputed company volumes or challenging interactions Working Conditions: • Full-time position. • Remote (work from home) Apply Job! Apply to this Job