[Hiring] Medical Services Coordinator @BEHAVIORAL HEALTH PRACTICE SERVICES LLC.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Medical Services Coordinator is responsible for serving as a point of contact to coordinate medical care, providing support to patients and psychiatric clinicians, ensuring quality customer service to in-person and remote patients and clinicians. • Operational Excellence: • Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection. • Provide strong customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or emotional situations. • Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction. • Patient Support: • Assist psychiatric clinicians with necessary aspects of patient care including prior authorizations, lab orders, letters for patients, records requests, coordination of needed patient forms/paperwork (i.e. FLMA). • Facilitate communication as needed between the patient, medical staff, and the patient’s pharmacy. • Manage phone systems: Answer incoming calls to medical services line and provide patient support with medication related questions, refill requests, release requests, appointment reschedules, miscellaneous inquiries, etc. • Ensure accuracy of patient pharmacy information in the medical record. • Scan all hard copy correspondence into patient’s EHR record. • Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed. • Immediately handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance. • Assist in coordination of external referrals for patient care. • Clinician Support: • Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc. • Coordinate with clinicians pertaining to any additional patient questions. • Aid psychiatric clinicians in termination process for patients as needed (i.e. termination letter, external referral, AMD status, etc.). Qualifications • High School or equivalent required, associates/bachelor’s degree preferred. • 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred. Requirements • Ability to multitask and prioritize duties to support delivery of high-quality patient experience. • Ability to work independently and as a team member. • Strong communication skills, both written and verbal. • Proficient in using Computer Software Applications (Microsoft Office & EMRs). • Comfortable handling sensitive and confidential Information (HIPAA). Benefits • Medical, dental, vision, AD&D, short and long-term disability, and life insurance. • 401k retirement savings with employer match. • Paid parental leave. • Paid time off. • Holiday pay. • Employee Assistance Program. Apply Job! Apply to this Job