[Hiring] Temporary Customer Service Professional I - Medicare @Cambia Health Solutions

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This temporary role has potential to develop into a regular benefited position (for full-time work) or a non-benefited position (for part-time work). This opportunity does not guarantee future regular employment with Cambia. As a Customer Service Professional (CSP), you’ll act as the bridge between Cambia and those we serve, including members, providers, and other health care professionals. You’ll: • Answer incoming calls on recorded lines, providing guidance and resources on benefits, claims, and eligibility. • Advocate for our members, track down answers to tricky questions, and ask for support when needed. • Provide excellent customer care in exchange for competitive pay, career growth opportunities, and flexible remote options. Qualifications • High school diploma or equivalent • 6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking, hospital, medical office or similar industry with extensive customer contact; or equivalent combination of education and experience. • Proficient PC skills and an ability to navigate multiple applications while on calls. • Ability to apply mathematical concepts and calculations. • Knowledge of medical terminology and coding (preferred). Requirements • Excellent multitasking skills under pressure. • Resilience, patience, and a positive attitude in the face of challenges. • Clear, concise, and empathetic demeanor while responding to inquiries and requests. • Proactive problem-solving skills and a knack for asking insightful questions to clarify callers’ needs. • Sound decision-making and flexibility in a fast-paced environment. • Willingness to learn and adapt to changes in products and regulations and integrate feedback to improve skills and capabilities. • Ability to handle sensitive and confidential information with discretion. Benefits • Competitive pay ranging from $19.75 - $23.00/hour depending on experience and location. • Flexible and remote work options. • Career growth opportunities. Work Environment • May be required to work overtime. • May be required to work outside normal hours. • Required to have a high-speed internet connection. • Private, distraction-free workspace. Apply Job! Apply to this Job