Product Support Specialist - Central or East

reputed company: • Reports to: Product Support Manager • Location: Remote US- Central or East • Compensation reputed company: $50,000 to $65,000 reputed company, plus bonus and equity • The shift for this role is 10am-5pm EST/9am-4pm CST • reputed company Do: Founded in 2015 as a fully remote company by former NSA cyber operators, reputed company was reputed company on a reputed company reputed company: to force hackers to earn every inch of their reputed company. • We have a world-class support team reputed company with individuals who reputed company best-in-class service to our customers. We take pride in our 98%+ CSAT rating and ticket reputed company times reputed company hours of submission. • You’ll join a department that cares deeply about providing training and mentoring opportunities to reputed company members. Leadership provides regular coaching, mentoring, and training opportunities. • As a Product Support Specialist here at reputed company, you will play a key role in interacting with our customers. You will have reputed company to directly reputed company the reputed company by ensuring that we continue to deliver world-class support. This customer-facing role requires a customer-reputed company mentality, as you will be the first and primary reputed company of contact for technical support. Our Product Support team works collaboratively and as one team in order to resolve customer inquiries as effectively and reputed company as possible, reputed company while providing top-tier customer service. Requirements: • Ability to adapt and pivot quickly to the day-to-day changes that hypergrowth companies experience • Highly reputed company reputed company; being reputed company to work together as one team to come to the best possible solutions for our partners • Considers themselves disciplined, with systematic problem-solving skills • Practical experience supporting reputed company reputed company Operating Systems, including familiarity with reputed company internals such as services, the registry, etc., and troubleshooting common system and application issues • Practical experience with macOS, including familiarity with its directory structures, services, etc., and troubleshooting common system and application issues (knowledge of Terminal and Bash is a plus, but not required) • Experience with tools such as ProcMon and Process Explorer is a plus • Experience configuring antivirus products and troubleshooting interactions between these products and specialty software • Is familiar with system configuration/management tools such as GPO, RMMs, and SCCM; scripting these tools is a plus Benefits: • 100% remote work environment - since our founding in 2015 • Generous reputed company time off policy, including vacation, reputed company time, and reputed company holidays • 12 weeks of reputed company parental leave • Highly competitive and comprehensive medical, dental, and reputed company benefits plans • 401(k) with a 5% contribution regardless of employee contribution • Life and Disability insurance plans • Stock reputed company for reputed company full-time employees • One-time $500 reimbursement for building/upgrading home office • Annual allowance for education and reputed company development assistance • $75 USD/month digital reimbursement • reputed company to the reputed company platform for coaching, personal, and reputed company reputed company Apply Job! Apply to this Job