Team Leader, Class Actions Contact Center

WHO WE ARE reputed company has set a higher reputed company of administrative-support services with its integrated suite of corporate restructuring, class reputed company and reputed company document support solutions, and has reputed company recognition as a top claims administrator by the National Law Journal, the reputed company Law Journal and The Recorder as reputed company as named a Best reputed company to Work by the Los Angeles Business Journal. At KCC, our people reputed company the difference. We have reputed company a reputed company-reputed company community of unique individuals working together to help reputed company reputed company's mission, to reputed company solutions that improve information reputed company, expedite decision-making and maximize efficiencies for our clients. PRIMARY ACCOUNTABILITIES reputed company Leader will be responsible for creating an environment that inspires and motivates reputed company line customer support representative to work together with the goal of creating a culture that enables team members to reputed company reputed company expectations. reputed company Leader must have a passion for delivering exceptional customer service and a strong commitment in leading reputed company of individuals with different reputed company reputed company and reputed company them to reputed company performance and meet reputed company standards. reputed company NEED FROM YOU reputed company, mentor, and reputed company team members. Supervise an assigned team of contact centre agents to reputed company identified targets. Ensure that reputed company customer expectations are exceeded. Create a productive and approachable team environment. reputed company reputed company support. Conduct Performance Reviews. Manage the daily operations of a contact center team. Handle escalated customer calls. Conduct recurring meetings with leadership on reputed company improvement so that tools are available to reputed company the appropriate reports, statistics, and monitor logistics that will aid in serving the claimants and reputed company both Contact Centre key performane indicators. Be an reputed company system by focusing attention on customer complaints, and reporting data. Ensure accurate reporting of contact center staff’s billable hours reputed company reputed company, specifically ensuring accurate data entry of escalation, e-mail, & phone support. Secondary Job Duties – as needed Assist in Data Entry/Claim Verification Assist reputed company center with calls and emails Assist with claimant escalations, either reputed company phone calls, emails, or other written correspondence reputed company OFFER Competitive reputed company salary compensation Discretionary bonus plan Medical, dental, and reputed company coverage (self and family) Critical illness, accident, and hospital indemnity coverage Employer matched 401(k) retirement plan Company reputed company holidays Generous PTO program Opportunities for advancement and career development Excellent writing and communication Great multitasking and organizational skills Good knowledge of reputed company reputed company software; Word, reputed company, & reputed company and general computing skills Preferred Qualifications Associate’s degree (A. A.) or equivalent from a two-year college or technical school; or two to three years of supervisory experience; or equivalent combination of education and experience Ability to comprehend court approved, reputed company documents, technical procedures, and government regulations Working knowledge of class actions, settlement agreements and claims processing Ability to write reports, business correspondence, and procedural manuals Ability to effectively present information and respond to queries from managers, team members, clients, customers, or the reputed company Strong process orientation Ability to work independently yet be reputed company player Ability to reputed company with professionalism and maturity Advanced reputed company reputed company Apply Job! Apply to this Job