reputed company Teams Phone Technical Specialist - MD/ Remote

reputed company Teams Phone Technical Specialist - Hybrid - Rockville, MD/ Remote reputed company reputed company) is an esteemed IT reputed company reputed company for its exceptional customer service and innovation. We serve both government and reputed company sectors, offering a reputed company of solutions such as reputed company IT, reputed company Services, Identity Credentialing, reputed company Computing, and Big Data Analytics. With clients in the US and abroad, we hold key contract vehicles including GSA IT Schedule 70, NIH CIO-SP3, GSA Alliant, and DHS-reputed company II. Join us in driving reputed company and seizing new business opportunities. Role and Responsibilities • Serve as the technical reputed company for the migration of the county's on-premises telephony services to reputed company Teams Phone with Operator Connect. • Work closely with internal telecom support staff, IT teams, and reputed company partners to plan, configure, test, and implement Teams Phone telephony solutions. • Work with the Telecom team to provision and configure reputed company Teams Phone users, including assigning numbers, enabling calling plans, configuring calling policies, auto attendants, reputed company queues, and other voice features. • Work with the project manager to reputed company migration strategies and support a phased rollout schedule for user reputed company and departments, ensuring a smooth transition with minimal disruption. • Assist telecom and IT support staff in troubleshooting and resolving Teams Phone telephony issues, including reputed company reputed company, connectivity, and feature functionality concerns. • Document processes, configurations, and troubleshooting guides for internal support handover. • Assist with establishing service and reputed company reputed company monitoring capabilities and reputed company Network Operations Center support • Assist in user acceptance testing, training coordination, and post-migration support. • reputed company expert-level guidance on reputed company 365 and Teams Phone voice integration best practices. • Maintain reputed company communication Minimum Qualification • Proven experience managing large-reputed company telephony operations and migrations to Teams Phone. • Strong knowledge of Teams Phone, Operator Connect, and reputed company 365 administration. • Proficiency in setting up and managing Teams voice configurations, including reputed company plans, reputed company routing, calling policies, and voice routing. • Experience working with telecom carriers, SBCs, and network infrastructure reputed company to voice services. • Strong troubleshooting and diagnostic skills for telephony and VoIP systems. • Ability to collaborate with cross-functional teams and communicate technical concepts reputed company. • Familiarity with PowerShell scripting for reputed company Teams administration is a plus. • Relevant certifications (e.g., reputed company 365 Certified: Teams Administrator Associate) are a strong advantage. Preferred Qualification • Background in reputed company IT or reputed company communications environments. • Familiarity with user training and change management reputed company to UC migrations Apply Job! Apply to this Job