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AWS Support Engineer II

Remote, USA Full-time Posted 2025-11-03
Job Description:
 
As an L2 AWS Support Engineer, you will be responsible for providing advanced technical support for AWS-based solutions. You will troubleshoot and resolve complex technical issues, including those related to networking, security, and automation.


Key Responsibilities:
  • Advanced Troubleshooting:
  • Investigate and resolve issues related to networking (VPC, subnets, security groups) and storage.
  • Analyze and fix application performance issues on AWS infrastructure.

  • Automation:
  • Develop and maintain scripts for routine tasks using Python, Bash, or AWS CLI.
  • Implement Infrastructure as Code (IaC) using tools like AWS CloudFormation or Terraform.
  • Automate common Kubernetes tasks

  • Cluster Management:
  • Create and manage EKS clusters using AWS Management Console, AWS CLI, or Terraform.
  • Manage Kubernetes resources such as namespaces, deployments, and services.

  • Automation:
  • Write and maintain Terraform modules for provisioning EKS clusters and associated resources.

  • Backup & Recovery:
  • Configure and verify backups, snapshots, and disaster recovery plans.
  • Perform DR drills as per defined procedures.

  •  Optimization:
  • Monitor and optimize AWS resource utilization and costs.
  • Suggest improvements for operational efficiency.

  • Support Escalations:
  • Address Level 2 support tickets and provide resolutions for moderately complex issues.

  • Collaboration:
  • Assist Level 1 engineers with escalations and mentor them as required.
  • Work closely with application teams to deploy and manage services effectively.


    • Required Skills and Qualifications:
  • Technical Skills:
  •        Advanced understanding of AWS core services (EC2, S3, VPC, IAM, Lambda, etc.)
  •        Strong knowledge of AWS automation, scripting (Bash, Python, PowerShell), and CLI.
  •        Experience with AWS CloudFormation and Terraform.
  •        Understanding of AWS security best practices and identity and access management.
  •        Migration and Modernization: Assist with migrating workloads to AWS and modernizing existing infrastructure.
  •       Performance Optimization: Analyze AWS resource usage and identify optimization opportunities.
  •         Cost Optimization: Implement cost-saving measures, such as rightsizing instances and using reserved instances.

  •    Soft Skills:
  •        Excellent problem-solving and analytical skills.
  •        Strong communication and interpersonal skills.
  •        Ability to work independently and as part of a team.
  •        Customer-focused approach.

  •    Certifications (Preferred):
  •        AWS Certified Solutions Architect - Associate
  •        AWS Certified DevOps Engineer – Professional
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