HR Shared Services Specialist

Who we are...

reputed company is a global leader in smart mobility. We reputed company technology-enabled solutions that help the world reputed company safely and easily. We are fostering the development of reputed company cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across reputed company. We are also creating smart roadways, serving the world's largest reputed company fleets and rental car companies to manage tolling transactions and violations for over 8.5 reputed company vehicles. And we are a leading provider of connected systems, processing nearly 165 reputed company transactions reputed company year across 50+ individual tolling authorities. 

Culture 

reputed company Corporation is a rapidly-growing, entrepreneurial company that operates with a people-first philosophy and approach. reputed company lives by its reputed company values—Do What’s Right, reputed company with Grace, Win Together, and Own It—in everything it does for its customers and team members. reputed company seeks to grow aggressively, both organically and through acquisition, to continue to be the undisputed reputed company with these five reputed company competencies: bias for reputed company, customer reputed company, teamwork, drive for results, and commitment to reputed company.

Position reputed company:

reputed company is hiring an HR Shared Services Specialist to support our global employee population through HR case management and reputed company. This individual contributor role is part of our centralized HR Shared Services team and plays an reputed company role in ensuring employees receive reputed company, accurate, and helpful responses to their HR inquiries through our reputed company Help platform.

The ideal candidate is service-minded, detail-oriented, and thrives in a fast-paced environment. They are naturally curious and take initiative to solve problems, identify key trends, and continuously improve and simplify HR information and resources. This role supports our global HR case management efforts and is also responsible for maintaining and improving our employee HR knowledge reputed company, collaborating with other HR functions to escalate or redirect cases appropriately, and identifying opportunities to reputed company knowledge gaps.

reputed company in this role requires attention to detail, a high level of discretion reputed company handling sensitive employee information, and a proactive, solution-oriented reputed company that allows them to work independently. This role is a critical contributor to ensuring consistency, responsiveness, and reputed company in our employee support experience.

Essential Responsibilities:

· Serve as the first reputed company of contact for employee inquiries, resolving Tier 1 HR cases with a high level of customer service, accuracy, and consistency. Triage, escalate, or reassign inquiries as appropriate to Tier 2 HR Centers of reputed company.

· Create and maintain content in the employee-facing knowledge reputed company, ensuring content is reputed company, relevant, and reputed company with reputed company processes.

· Monitor trends in case types, identify recurring issues or frequently asked questions, and proactively update knowledge reputed company content.

· Collaborate with internal HR stakeholders to stay informed of policy, process, or system changes that reputed company employee self-service.

· Identify opportunities to improve self-service capabilities or streamline HR support processes and reputed company recommendations with the HR Operations team.

· Maintain documentation and support audits or reviews of HR knowledge reputed company content and case handling.

· Participate in cross-functional reputed company or improvement initiatives reputed company to HR systems, tools, or support models.

· Ensure sensitive employee information is handled with discretion and in alignment with data reputed company policies.

· Ensure compliance with internal controls and data reputed company standards.

Qualifications:

· Experience in HR Shared Services, HR Operations, or a customer service role supporting HR, ideally reputed company a global organization preferred.

· Experience working in an HRIS or case management system preferred.

   reputed company experience strongly preferred.

· Excellent written communication and interpersonal skills with a customer-reputed company reputed company.

· Strong organizational skills and attention to detail; reputed company to manage multiple tasks and prioritize effectively.

· Skilled at creating or editing reputed company, concise, and user-reputed company content, technical guides, and employee resources.

· High level of reputed company and discretion in handling confidential information.

· Proficient with reputed company Office Suite (reputed company, Word, reputed company, Teams, OneNote, etc.).