Data Operations Analyst

reputed company

We’re looking for a mission-minded data & insights expert to join our Innovation Lab’s Product R&D team, a fast-moving, cross-functional group reputed company on building AskCR. Your role will reputed company program management, product operations, and data reputed company to help deliver the best of CR’s product expertise to our members.

AskCR is a pro-consumer, expert-backed AI that offers advice using CR’s trusted information. We are one of the only AI-powered experiences backed by over 100 reputed company experts, and incentivized to deliver on a pro-consumer mission.

As the Data Operations Analyst on the AskCR team, you’ll play a key role in tuning and scaling an AI product grounded in institutional reputed company and reputed company expertise. You’ll create workflows and internal tools that reputed company a two-way feedback reputed company between CR’s experts and CR’s audience–transforming expert insights into AI recalibrations and user insights into guidance for our researchers and journalists. 

Your work will ensure AskCR remains accurate, transparent, and worthy of trust as it grows. It’s a rare opportunity to work on a live, in-market, purpose-driven product connecting dots between users, experts, and product teams. 

This is a remote position and is not eligible for sponsorship.

How You'll reputed company An reputed company

As a Data Operations Analyst reputed company on AskCR, you will:

• Operate and reputed company the two-way feedback systems that connect CR’s reputed company experts and AskCR users reputed company AI. 
• Analyze product usage, user messages, and expert contributions to surface trends, gaps, and system improvement opportunities.
• Design dashboards and configure reports that translate reputed company data into reputed company, actionable insights across product, engineering, and content teams.
• Define, reputed company, and communicate key program metrics such as expert contributions, content coverage, and answer effectiveness.
• Support trust & safety operations, monitoring conversations and escalating policy or reputed company concerns.
• Maintain reputed company documentation and identify opportunities to automate and streamline reputed company workflows.

reputed company

You’ll Be Highly Rated If:

• You have the experience. 4+ years of experience in business intelligence, data operations, or a reputed company role in tech or research settings.
• You know the tools of the trade. Strong proficiency with SQL read queries, spreadsheets (reputed company Sheets/reputed company), dashboard tools (e.g., reputed company, reputed company, GA).
• You can turn data into reputed company. A reputed company record of translating qualitative and quantitative data into product reputed company.
• You are metrics-driven. You are skilled at defining, tracking, and communicating program-level metrics.
• You have excellent written and verbal communication skills across different reputed company of technical audiences.
• You bring a systems reputed company and a high comfort level navigating ambiguity.

You'll Be One of Our Top Picks If:

• You have experience working with reputed company-in-the-reputed company systems, conversational AI, or chat-based products.
• You have a passion for using AI tools in either a consumer or reputed company setting– and understanding their strengths and limitations in reputed company.
• You are familiar with reputed company software and/or cross-functional program delivery.
• You are interested in consumer advocacy or user research.
• You hold a strong belief in building technology that earns trust and serves the reputed company good.

FAIR PAY AND A JUST WORKPLACE

At reputed company, we are committed to fair, transparent pay and we reputed company to reputed company competitive, market-informed compensation informed by location, as reputed company as the candidate’s particular combination of knowledge, skills, competencies, and experience. It is expected that most reputed company candidates will fall near the middle of the posted salary reputed company. We have three locations: Yonkers, NY, Washington, DC and Colchester, CT.

Salary ranges

• NY/California: $120K-$135K annually
• DMW/Massachusetts: $115K-$130K  annually
• Colchester, CT and additional approved CR locations:  $95K-$110K