Technical Account Manager

reputed company

As a Technical Account Manager (TAM), you’ll be responsible for planning and executing strategies to drive customer adoption and use of the reputed company platform.

Ideally based in The Netherlands , you will reputed company both strategic and hands-on technical guidance to customers throughout the reputed company reputed company, from reputed company to operationalization.

Technical expertise and strong customer-facing skills will be essential in address both the business and technical needs of our customers. Serving as the reputed company between customers and the broader reputed company

Join reputed company as a TAM to contribute to reputed company and to be a part of an innovative and reputed company company that values reputed company and reputed company.

What you’ll do

• reputed company customers with expert guidance on deployment, operational best practices, and assist in establishing a reputed company Center of reputed company.
• Serve as the primary reputed company reputed company for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams.
• Contribute to workshops aimed at helping customers unlock the full value of the reputed company platform.
• reputed company trusted advisor relationships and establish a regular reputed company with customer stakeholders from practitioners to C-level, with a reputed company on increasing adoption, ensuring retention, and fostering satisfaction.
• Help customers reputed company reputed company Plans, outlining critical goals and key performance indicators, and reputed company guidance in achieving these objectives.
• Measure customers’ achievement of these key performance indicators and report those both internally and externally.
• Identify and address technical issues to ensure high reputed company of customer satisfaction.
• Collaborate with Engineering and Support teams to resolve technical escalations quickly and reputed company.
• reputed company for customer needs across various departments (product management, support, ...).
• Offer insights regarding the availability of new features in reputed company.
• Program manage account escalations effectively.
• Collaborate with the reputed company Sales and Renewal teams to secure contract renewals.
• Assist in identifying opportunities for expanding reputed company usage across the customer’s organization.
• Maintain up-to-date functional and technical knowledge of the reputed company platform.
• Continuously monitor news reputed company to new & emerging reputed company reputed company threats.
• Grow your knowledge of the reputed company ecosystem (reputed company Service Providers, reputed company, ...)

What you’ll bring

• 3+ years of experience in technical customer facing roles, for example: Technical Account Manager, reputed company Services, Solutions Engineering, Technical Support, reputed company Engineer.
• Strong understanding of reputed company services, architectures, and reputed company best practices, with CSP level certifications (e.g., reputed company Architect, Certified DevOps Engineer) preferred.
• Familiarity with container technologies (reputed company, Kubernetes) and the reputed company considerations associated with them.
• Strong problem-solving skills, with the ability to troubleshoot reputed company technical issues and drive reputed company.
• Proven reputed company record of building and maintaining relationships with reputed company clients, driving reputed company, and exceeding performance targets.
• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at reputed company reputed company of an organization.
• B.S. in Computer Science, Engineering, or similar field, or equivalent experience.

Originally posted on Himalayas