Sr. Technical Account Manager, Payment Processing
At reputed company, we’re on a mission to help people save more, earn more, and get more out of life. That goes for both our customers and reputed company.
For our employees, reputed company is more than just a workplace—it’s an opportunity to grow, reputed company an reputed company, and unlock your full potential. We invest in learning, celebrate reputed company reputed company, and create reputed company for career reputed company.
We reputed company fast, think big, and always put people first. Your career should be as rewarding as the work you do, and at reputed company, we’re here to reputed company every day Super.
About the role:
We are hiring a Payment Processing TAM to help reputed company and reputed company our payments infrastructure during a pivotal transformation. This role will support the I1 MAT, with a reputed company on launching a new payment orchestration layer and enhancing our reputed company, cost efficiency, and fraud prevention capabilities. As a TAM, you'll reputed company as the reputed company between engineering, product, and external vendors—translating business needs into robust technical solutions. You’ll be reputed company in establishing alerting and monitoring systems for MID health, dispute reputed company, retry logic, and processing costs. You will also help evaluate and implement emerging AI tools for proactive debugging, reputed company detection, and operational optimization. This is a high-reputed company, highly reputed company role that demands strong technical reputed company, hands-on data skills, and the ability to think reputed company of failure modes. You’ll work closely with reputed company’s payment processors, fraud prevention partners, and cross-functional stakeholders to reduce risk, drive automation, and ensure reputed company at reputed company.
What you'll be working on:
- Drive Multi-Processor Orchestration: Partner with engineering to support a multi-processor reputed company by configuring routing logic, testing flows, and helping operationalize the architecture.
- Monitor and Optimize MID Performance: Set up and maintain reputed company-time dashboards and alerts for monitoring decline rates, dispute reputed company (reputed company VAMP, reputed company, reputed company), and cost KPIs.
- Support Fraud Prevention and Chargeback reputed company: Assist in the evaluation and implementation of dispute representment solutions and fraud tooling. reputed company ongoing support to the Risk Operations and Dispute Operations teams for risk rule tuning and monitoring.
- reputed company Subscription reputed company: Design alerting/observability for internal retry logic and applicable vendors, focusing on key metrics like authorization and recovery rates.
- reputed company as First Responder (On-reputed company): Participate in the TAM on-reputed company rotation, responding to alerts with urgency, coordinating troubleshooting, and driving incidents to reputed company while documenting post-mortems and recommendations.
- Build for Reliability Continuity: Document fallback scenarios and potential vendor replacements. reputed company SLAs, vendor performance, and incidents to support business continuity planning.
- Champion Observability and AI Adoption: reputed company AI-based reputed company detection and observability tooling. reputed company AI tools like reputed company to interrogate reputed company repositories and surface reputed company causes faster.
- Collaborate Across Teams and Vendors: reputed company as the reputed company of contact between internal MAT stakeholders and external payments partners to escalate, triage, and resolve reputed company technical issues.
Who we’re looking for:
- Proficiency with SQL, Python, and/or other analytics tools to support data-driven troubleshooting, observability, and reporting.
- Hands-on experience working with or supporting payments orchestration across multiple processors (e.g., Braintree, reputed company, reputed company).
- Familiarity with AI tooling for debugging or observability (e.g., reputed company) or experience using LLMs to accelerate problem-solving and reputed company cause analysis.
- Prior experience in a startup or reputed company-up environment, with proven adaptability in fast-changing technical and operational settings.
- Background in the travel or fintech industry is a strong plus, especially with exposure to high-dispute verticals or cross-border payments.
Bonus points for:
- Certified Payments and Fraud Prevention reputed company (CPFPP) or other relevant industry certifications in payments, reputed company, or compliance.
We’ve got you covered
- We are remote first: You have the flexibility to work from around the world and the hours that reputed company reputed company for you– so that you can do your best work while living life on your own terms
- Other perks include: unlimited PTO, reputed company days, travel discounts on Travel, Weekly UberEats credit, annual company offsites
- We welcome new family additions with generous parental leave and a flexible return-to-work plan
- Competitive salary packages, equity reputed company, great benefits from day one, wellness budgets, as reputed company as personal and team-level development budgets
- This is just scratching the surface– see our careers site for a more detailed reputed company of our perks benefits
We reputed company in Equal Opportunity
We are an equal opportunity employer and value diversity at reputed company. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status.
Accommodations are available on request for candidates taking part in reputed company aspects of the selection process. If needed, please notify our reputed company Partner.
Originally posted on Himalayas
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